1 pts
2 pts
3 pts
4 pts
1. Who are your customers? (gender, marital status, occupation, age) 2. What are their buying behaviors? (do they buy in stores, shop online) 3. When do they buy? (only when they need to, special occasions, impulse) 4. What most influences their busying decisions? (quality, familiarity of product, from persons they trust, special advertising) 5. What are they willing to pay? (full price, sales, Groupon)
1. Which one of our customer’s problems are we solving? 2. Are you the only one experiencing this need? 3. Do others agree there is a need? 4. Who are the “others” agreeing? 5. What are the trends out there? 6. How are we solving the customer’s problem? 7. What value do we deliver to the customer that is different from competition? This is your Unique Value Proposition. 8. What is the competition doing well and what is it lacking?
1. Through which channels do our customers want to be reached? 2. How do other companies reach them now? 3. How are they getting information about what to buy? 4. Which channels work best, which are cost-effective? 5. How are we integrating the channels with customer routines?
1. How do we get, keep and grow customers? 2. Which customer relationships will we establish? 3. How costly are our customer service programs? How are they integrated with our business model?
1. What are our customers willing to pay? 2. What do they currently pay? 3. How would they prefer to pay? 4. How much does each revenue stream contribute to the overall revenue?
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