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Acknowledges presence of others
Gains attention appropriately
Looking/Body Language
Greeting / small talk
Asks questions to gain information about the communication partner and maintain conversation
Maintains eye contact and faces/looks at communication partner
Recognizes and interprets facial expressions, gestures, and body language
Uses appropriate facial expressions, gestures, and body language to communicate feelings and emotions
Identify problems
Identify appropriate solution
Rates problem and reacts with appropriate response