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Acknowledges presence of others
Gains attention appropriately
Interrupts a conversation appropriately.
Greeting / small talk
Brings up a topic (question or comment).
Answering a Question
Speaks to others in a positive friendly way
Asks questions to gain information about the communication partner and maintain conversation
Stays on topic
Uses appropriate topic transitions
Appropriately ends a conversation before leaving.
Maintains eye contact and faces/looks at communication partner
Identify problems
Identify appropriate solution
Rates problem and reacts with appropriate response