iRubric: Performance Assessment Rubric

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Performance Assessment Rubric Rubric Code: C24X877 By KelliB3487 Ready to use Public Rubric Subject: Communication Type: Presentation Grade Levels: (none)

Verifying the Customer Performance Assessment
	Distinguished (N/A)	Proficient (N/A)	Basic (N/A)	Below Expectations (N/A)	Non-Performance (N/A)
Verifying the Customer	Distinguished Verified the customer with the correct information without delay.	Proficient Verified the customer with the correct information. Minor delays with asking for the correct information.	Basic Verified the customer with the correct information. Had some delays and hesitations with what to ask the customer for.	Below Expectations Attempted to verify the customer. Did not obtain correct information.	Non-Performance Did not attempt to verify the customer.
System Use	Distinguished Used the correct system with no system usage delays.	Proficient Used the correct system. Minor delays in system use.	Basic Used the correct system. Had some delays in efficient system use.	Below Expectations Attempted to verify the customer. Did not use correct system steps.	Non-Performance Did not use correct system to verify the customer.