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iRubric: Performance Assessment Rubric
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Performance Assessment Rubric
Rubric Code:
C24X877
By
KelliB3487
Ready to use
Public Rubric
Subject:
Communication
Type:
Presentation
Grade Levels:
(none)
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Desktop Mode
Mobile Mode
Verifying the Customer Performance Assessment
Distinguished
(N/A)
Proficient
(N/A)
Basic
(N/A)
Below Expectations
(N/A)
Non-Performance
(N/A)
Verifying the Customer
Distinguished
Verified the customer with the correct information without delay.
Proficient
Verified the customer with the correct information. Minor delays with asking for the correct information.
Basic
Verified the customer with the correct information. Had some delays and hesitations with what to ask the customer for.
Below Expectations
Attempted to verify the customer. Did not obtain correct information.
Non-Performance
Did not attempt to verify the customer.
System Use
Distinguished
Used the correct system with no system usage delays.
Proficient
Used the correct system. Minor delays in system use.
Basic
Used the correct system. Had some delays in efficient system use.
Below Expectations
Attempted to verify the customer. Did not use correct system steps.
Non-Performance
Did not use correct system to verify the customer.
Subjects:
Communication
Types:
Presentation
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