Unsatisfactory
(N/A)
Satisfactory but needs Improvement
Above Average with Less than Two Errors
Excellent - No Errors
Greeting (i.e. "Good morning) First and last name, title, business name
Student speaks clearly, volume of voice is not too soft or too loud
Student 's voice is friendly, professional - Can "Hear" the Smile
Student uses correct grammar and enunciates clearly
Message includes when to expect a call-back and another number or method of contact in urgent situations