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iRubric: HOUSEKEEPING PRACTICAL ASSESSMENT rubric

iRubric: HOUSEKEEPING PRACTICAL ASSESSMENT rubric

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HOUSEKEEPING PRACTICAL ASSESSMENT

  Derived from rubric: Housekeeping Room Attendant Rubric
built by adwina

Rubric Code: A6W8B2
This rubric is used to assess the ability of the student to carry out the tasks in various areas in the housekeeping department of a hotel.
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Keywords: (None)
Categories: Subjects: Business  
Types: Presentation   Assessment  
Grade Levels: Undergraduate

Powered by iRubric PRACTICAL ASSESSMENT
  POOR
1 pts
FAIR
2 pts
GOOD
3 pts
COMMENTS
(N/A)
BED MAKING
POOR

Bed is not made according to standard. (Second sheet must be wrong-side up)
Bed sheets are not clean and uneven in appearance. Pillow is improperly placed.
Bed is not mitered properly.
Headboard has not been dusted. Task is completed in more than 10 minutes.
FAIR

Half of the standard procedures are carried out properly. Bed is made according to standard. (Second sheet must be wrong-side up)
Bed sheets are clean but uneven in appearance. Pillow is properly placed.
Bed is not mitered properly.
Headboard has been dusted. Task is completed in less than 10 minutes.
GOOD

Most of the standard procedures are well executed . Bed is made according to standard. (Second sheet must be wrong-side up)
Bed sheets are clean and neat in appearance. Pillow is properly placed.
Bed is mitered properly.
Headboard has been dusted. Task is completed in less than 6 minutes.
COMMENTS


ROOM CLEANING
POOR

Two or more of the following furnishings had dust or dirt found: drawers, desk chair, wall mirror, air conditioner, nightstand, desk, wall pictures. Air-conditioner remote missing or did not work.
Wastebasket is not cleaned and/or not in proper place.
- The floor appears clean however a check of corners, under beds, behind doors, around furniture and air conditioner found trash and dirt.
- Ceiling,walls and baseboards were not free of dirt/cobwebs, etc. Damages are not reported. (If
FAIR

One of the following furnishings had dust or dirt found: drawers, desk chair, wall mirror, air conditioner, nightstand, desk, wall pictures.
Air-conditioner remote did not work however report was made.
Wastebasket is cleaned and in proper place.
- The floor appears clean however a check of corners, under beds, behind doors, around furniture and air conditioner saw traces of dirt.
- Ceiling,walls and baseboards were not free of dirt/cobwebs, etc. Damages reported. (If any)
GOOD

None of the following furnishings had dust or dirt found: drawers, desk chair, wall mirror, air conditioner, nightstand, desk, wall pictures.
Air-conditioner remote functions well.
Wastebasket is cleaned and in proper place.
- The floor appears vacuumed and a check of corners, under beds, behind doors, around furniture and air conditioner saw no dirt.
- Ceiling,walls and baseboards were of dirt/cobwebs, etc. - Damages reported. (If any)
COMMENTS


BATHROOM CLEANING
POOR

- Floor, walls, ceiling and fixtures show signs of dirt, hair.
- Toilet cleaned, yet there are spots, stains and/or hair;
- Sink, counter, mirror and chrome are not free of mildew, hair, soap, and/or residue.
FAIR

- Floor, walls, ceiling and fixtures appear clean - in need of repair - report made
- Toilet cleaned.
- Sink, counter mirror and chrome are free of mildew, hair, soap, and/or residue.
GOOD

- Floor, walls, ceiling and fixtures are cleaned.
- Toilet has been cleaned to meet the hotel standard -
- Sink, counter mirror and chrome are free of mildew, hair, soap, and/or residue.
COMMENTS


LOBBY
POOR

No co-operation between team members.
Improper use of cleaning tools, equipments and cleaning agents.
Surfaces are not free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned.
Tools, equipment and cleaning agents are not stored well.
FAIR

Weak co-operation between team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are not completely free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned before storage.
GOOD

Good co-operation between all team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents have been cleaned and stored well.
COMMENTS


CORRIDOR AND STAIRS
POOR

No co-operation between team members.
Improper use of cleaning tools, equipments and cleaning agents.
Surfaces are not free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned.
Tools, equipment and cleaning agents are not stored well.
FAIR

Weak co-operation between team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are not completely free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned before storage.
GOOD

Good co-operation between all team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents have been cleaned and stored well.
COMMENTS


LOBBY
POOR

No co-operation between team members.
Improper use of cleaning tools, equipments and cleaning agents.
Surfaces are not free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned.
Tools, equipment and cleaning agents are not stored well.
FAIR

Weak co-operation between team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are not completely free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned before storage.
GOOD

Good co-operation between all team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents have been cleaned and stored well.
COMMENTS


OFFICE
POOR

No co-operation between team members.
Improper use of cleaning tools, equipments and cleaning agents.
Surfaces are not free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned.
Tools, equipment and cleaning agents are not stored well.
FAIR

Weak co-operation between team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are not completely free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents are not cleaned before storage.
GOOD

Good co-operation between all team members. Use proper cleaning tools, equipments and cleaning agents.
Surfaces are free from trash, dirt, dust and/or spills.
Tools, equipment and cleaning agents have been cleaned and stored well.
COMMENTS





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