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iRubric: Housekeeping Room Attendant Rubric

iRubric: Housekeeping Room Attendant Rubric

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Housekeeping Room Attendant Rubric 
This rubric will be used to assess the ability of the student to turnover guestrooms in an efficient manor while maintaining the standards outlined during their on-site training and experience.
Rubric Code: F4BW69
By mhaskins
Draft
Public Rubric
Subject: Business  
Type: Presentation  
Grade Levels: Undergraduate

Powered by iRubric Housekeeping Room Attendant Rubric
This rubric will be used to assess the ability of the student to turnover guestrooms in an efficient manor while maintaining the standards outlined during their on-site training and experience.
  Poor

1 pts

Fair

2 pts

Good

3 pts

Chemical Caddy

The Room Attendant must properly stock their caddy with the proper chemicals and cleaning agents prior to going to the floor assigned
Poor

The Caddy is missing cleaning product and/or cleaning instruments
Fair

The Caddy is low or missing cleaning product and/or cleaning instruments to complete the tasks of the day
Good

The Caddy has a complete compliment of cleaning products and cleaning instruments
Bathroom Amenity Caddy

The Room Attendant is responsible for stocking their amenity caddy with soaps, shampoos, etc.
Poor

The Caddy is missing one or more amenities required to complete their daily tasks
Fair

The Caddy is missing one or more amenities required or has only enough stock to complete tasks for half of the shift
Good

The Caddy has a complete compliment of in room amenities that will meet the demands of the days tasks as outlined in the morning task sheet
Inventory Cart

The Room Attendant must properly stock the cart with linen and other inventory required to complete the turnover of rooms
Poor

- The Cart is cluttered and appears to be disorganized.
- Missing proper inventory of linens needed to efficiently complete six (6) rooms
- Collateral materials are scattered on the cart and some are soiled
Fair

- The Cart appears to be well organized.
- Missing proper inventory of linens needed to efficiently complete six (6) rooms
- Collateral materials are organized on the cart and yet some are soiled
Good

- The Cart appears to be well organized.
- Proper inventory of linens needed to efficiently complete six (6) rooms
- Collateral materials are organized on the cart and are presentable for use in the rooms
Entering a Guestroom

After reviewing the status of the room, the Room Attendant must use the proper protocols for entering a guestroom.
Poor

Ineffectively followed the procedures of gently knocking and announcing themselves (knock - 5 taps - announce housekeeping
repeat knock - 5 taps - announce housekeeping
final entry knock open door slightly announce housekeeping
enter room announce housekeeping)
Fair

Followed most of the procedures of gently knocking and announcing themselves (knock - 5 taps - announce housekeeping
repeat knock - 5 taps - announce housekeeping
final entry knock open door slightly announce housekeeping
failed to announce housekeeping upon entering the room)
Good

Adhered to the proper procedures for entering a guestroom including the use of the guests name if the room is occupied
Entrance Door

- Check door handles and locks to be sure they are working properly.
- Check to see that room numbers are intact
Poor

Door has smudges and finger marks which have not been removed
- provincial laws, rooms rate sign is in disrepair
- do not disturb sign is missing or worn and needs to be replaced
Fair

Door is free of smudges however there are scratches which should be reported.
- The provincial hotel laws, room rate sheet is posted on back of door.
- the "Do Not Disturb" card is on the inside doorknob however it should be replaced.
Good

Door is free of smudges and scratches.
- The provincial hotel laws, room rate sheet is posted on back of door.
- the "Do Not Disturb" card is on the inside doorknob and in good repair.
Beds

Beds are to bed made in such a way that they attract the guests eyes in a positive manner
Poor

- Bed(s) were not uniformly made to company standards; spreads are uneven in appearance and pillows are improperly placed
- trash or guest belongings found under the bed.
- Headboards have not been dusted.
Fair

- Bed(s) were not uniformly made to company standards; spreads are uneven in appearance and pillows are improperly placed
- no trash or guest belongings found under the bed.
- Headboards have been dusted.
Good

- Bed(s) were uniformly made to company standards; spreads were tight and even in appearance and pillows were properly placed
- no trash or guest belongings found under the bed.
- Headboards have been dusted.
Furnishings

All furnishing must be dusted and reports made regarding stains
Poor

- two or more of the following furnishings had dust or dirt found: Credenza/drawers, desk chair, wall mirror, air conditioner/heater, occasional chairs, nightstand, desk, wall pictures, phone, television
- Lampshades were not dusted or straight, and seams did not face the wall.
- Television remote missing or did not work.
- clock radio displays incorrect time; radio not tuned to a station, volume level not correctly set.
- Air cooling / heating thermostat incorrectly set.
Fair

- one of the following furnishings had dust or dirt found: Credenza/drawers, desk chair, wall mirror, air conditioner/heater, occasional chairs, nightstand, desk, wall pictures, phone, television
- Lampshades were dusted and straight, however seams did not face the wall.
- Television remote did not work however report was made
- clock radio displays correct time; radio not tuned to a station, volume level not correctly set.
- Air cooling / heating thermostat incorrectly set.
Good

- none of the following furnishings had dust or dirt found: Credenza/drawers, desk chair, wall mirror, air conditioner/heater, occasional chairs, nightstand, desk, wall pictures, phone, television
- Lampshades were dusted and straight with seams facing the wall.
- Television remote tested and both remote and TV work.
- clock radio displays correct time; radio tuned to a station, volume level correctly set.
- Air cooling / heating thermostat correctly set.
Bathroom - cleaning

The Bathroom is one of the most vital areas where guests demand cleanliness.
Poor

- Floor, walls, ceiling and fixtures show signs of dirt, hair.
- Toilet cleaned, yet there are spots, stains and/or hair;
- Sink, counter, mirror and chrome fail to be free of mildew, hair, soap, and/or residue.
- Vanity soap dish had residue yet had appropriate soap displayed
- Glasses showed signs of streaks / smudges
- Fresh shampoo, conditioner, hand lotion were not displayed as per hotel standard -one or more were missing
Fair

- Floor, walls, ceiling and fixtures appear clean - in need of repair - report made
- Toilet cleaned.
- Sink, counter mirror and chrome are free of mildew, hair, soap, and/or residue.
- Vanity soap dish is clean and had appropriate soap displayed
- Glasses showed a few signs of streaks and smudges
- Fresh shampoo, conditioner and hand lotion were displayed as per hotel standard -one or more were missing
Good

- Floor, walls, ceiling and fixtures were well cleaned.
- Toilet has been cleaned to meet the hotel standard -
- Sink, counter mirror and chrome are free of mildew, hair, soap, and/or residue.
- Vanity soap dish had no residue and appropriate soap displayed
- Glasses showed no signs of streaks and smudges - well polished
- Fresh shampoo, conditioner and hand lotion were displayed as per hotel standard
Bathroom - linen

Room Attendant must ensure that the proper linen is clean and properly placed in each bathroom.
Poor

- Shower curtain is stained or in poor repair
- Not the proper number of bath towels, hand towels and face clothes / incorrectly folded on the towel rack / vanity
- Bath mat improperly placed on tub edge - hotel standard
Fair

- Shower curtain is in poor repair/stained and replaced
- Proper number of bath towels, hand towels and face clothes correctly folded on the towel rack / vanity
- Bath mat properly placed on tub edge - hotel standard
Good

- Shower curtain is in perfect repair
- Proper number of bath towels, hand towels and face clothes correctly folded on the towel rack / vanity
- Bath mat was properly placed on tub edge as per hotel standard
General Cleaning

Room Attendants must ensure that the guestroom has been properly cleaned and that guest supplies have been properly stocked as per hotel standard
Poor

- Three wastebaskets (recycle, living room and bathroom) were not cleaned and/or not in proper place.
- Coffee pot was not properly cleaned and the restocking of supplies (coffee packs, napkins / stir sticks, teas, sweeteners was inconsistent with hotel standards.
- The carpet appears vacuumed however a check of corners, under beds, behind doors, around furniture and air conditioner/heater found trash and dirt.
- Ceiling,walls and baseboards were not free of dirt/cobwebs, etc.
Fair

- One of the three wastebaskets (recycle, living room and bathroom) were not cleaned and/or not in proper place.
- Coffee pot was properly cleaned yet restocking of supplies (coffee packs, napkins/stir sticks, teas, sweeteners inconsistent with hotel standards.
- The carpet appears vacuumed however a check of corners, under beds, behind doors, around furniture and air conditioner/heater saw traces of dirt.
- Ceiling,walls and baseboards were not free of dirt/cobwebs, etc. - damages
Good

- All three wastebaskets (recycle, living room and bathroom) were cleaned and in proper place.
- Coffee pot was properly cleaned and restocking of supplies (coffee packs, napkins/stir sticks, teas, sweeteners met hotel standards.
- The carpet appears vacuumed and a check of corners, under beds, behind doors, around furniture and air conditioner/heater saw no dirt.
- Ceiling,walls and baseboards were of dirt/cobwebs, etc. - damages reported.
General Cleaning - Stationary

Stationary and printed material are important for the guest and the Room Attendant must ensure that stationary supplies meet guest / hotel standards
Poor

- Telephone book was soiled and damaged (pages missing or torn); was not in proper location.
- The condition and placement of these items: In-room Dining menu, Guest Directory, note pad and pen, Gideon Bible, stationary (writing paper and envelopes) did not meet hotel standards.
Fair

- Telephone book was soiled and damaged - report made.
- The condition and placement of at least one of these items: In-room Dining menu, Guest Directory, note pad and pen, Gideon Bible, stationary (writing paper and envelopes) did not meet hotel standards.
Good

- Telephone book was in proper location.
- The condition and placement of these items: In-room Dining menu, Guest Directory, note pad and pen, Gideon Bible, stationary (writing paper and envelopes) did meet hotel standards.




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