iRubric: Customer Service Assessment - Definitions Rubric

The student accomplishes the task,
Includes many useful links;
It is clear and complete;
It is written in his/her own words;
On time.

Accomplishes the task;
Includes some useful links that are generally useful, but there may be some irrelevancies;
Mostly written in his/her own words;
On time.

Accomplishes the task;
Includes few links, some of which may be only loosely connected to the task.
There are many irrelevancies.
Text from the links;
Late.

Attempts to accomplish the task;
Provides a series of separate sentences and/or disconnected ideas;
No links;
Late.

Demonstrates a high control of structure/grammar:
correct subject-verb agreement, correct tense, correct word order, and correct spelling. Errors do not hinder overall comprehensibility of the text. (Errors 0-5)

Demonstrates some control of structure/grammar: correct subject-verb agreement, correct tense, correct word order, and correct spelling. Errors do not hinder overall comprehensibility of the text. (Errors 6-11)

Demonstrates some control of structure/grammar, but errors hinder overall comprehensiblity. Or writing is below achievement level. (Errors 12-17)

Demonstrates little control of structure/grammar. Errors impede overall comprehensibility of text. (Errors 18+)