iRubric: Effective and Efficient Organizational Communication rubric

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Effective and Efficient Organizational Communication

This rubric will measure the ability of how employees efffectively and efficiently communicate with co-workers, customers, managers, and others outside of the organization, i.e. vendors.

Rubric Code: T7BBWB

By cjuke1965

Draft

Public Rubric

Subject: Communication

Type: Assessment

Grade Levels: Undergraduate

Effective Communication
	Poor 1 pts	Fair 2 pts	Above Average 3 pts	Excellent 4 pts
Employee-Employee Communication	Poor Employee displays a poor knowledge of communication techniques and skills when communicating with other employees.	Fair Employee displays a fair knowledge of communication techniques and skills when communicating with other employees.	Above Average Employee displays an above average knowledge of communication techniques and skills when communicating with other employees.	Excellent Employee displays an excellent knowledge of communication techniques and skills when communicating with other employees.
Employee-Customer Communication	Poor Employee displays a poor knowledge of communication techniques and skills when communicating with customers.	Fair Employee displays a fair knowledge of communication techniques and skills when communicating with customers.	Above Average Employee displays an above average knowledge of communication techniques and skills when communicating with customers.	Excellent Employee displays an excellent knowledge of communication techniques and skills when communicating with customers.
Employee-Managment Communication	Poor Employee displays a poor knowledge of communication techniques and skills when communicating with management.	Fair Employee displays a fair knowledge of communication techniques and skills when communicating with management.	Above Average Employee displays an above average knowledge of communication techniques and skills when communicating with management.	Excellent Employee displays an excellent knowledge of communication techniques and skills when communicating with management.
Employee-Vendor Communication	Poor Employee displays a poor knowledge of communication techniques and skills when communicating with vendors: in person; by telephone; and electronic communications.	Fair Employee displays a fair knowledge of communication techniques and skills when communicating with vendors: in person; by telephone; and electronic communications.	Above Average Employee displays an above average knowledge of communication techniques and skills when communicating with vendors: in person; by telephone; and electronic communications.	Excellent Employee displays an excellent knowledge of communication techniques and skills when communicating with vendors: in person; by telephone; and electronic communications.

Keywords:

communication, effective, group, individual, employees, customers

Subjects:

Communication

Types:

Assessment

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