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iRubric: Claim Letter rubric

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Claim Letter A claim letter is a formal business letter specifically sent to a company concerning an unsatisfactory product or service. The letter explains the problem, proposes an adjustment and concludes courteously in order to maintain a good, working relationship between companies. Rubric Code: RXAB5A9 By ptyrer Ready to use Public Rubric Subject: English Type: Writing Grade Levels: Undergraduate

Claim Letter
	Poor 1 pts	Fair 2 pts	Good 3 pts	Excellent 4 pts
Format	Poor Lack of formatting of a business letter.	Fair Formatted for a business letter, but missing several required elements.	Good Formatted for a business letter, but missing one or more required elements.	Excellent Well formatted; all required elements are clear, well written and formatted correctly.
Content	Poor Insufficient explanation of the problem. Missing claim or unreasonable demand. Poor tone or confrontational tone.	Fair Minimal explanation of the problem. Insufficient information regarding the requested adjustment. Insufficient attempt to maintain a business relationship.	Good Clear explanation of the problem. Simplistic, but reasonable claim. Good tone; complimentary of previous business relationship and clear intent to continue positive relationship.	Excellent Extensive explanation of the problem citing details and facts. Clear adjustment or claim requested including claim for lost merchandise or for repairs. Introduction and conclusion courteous and fair.
Mechanics	Poor Many grammatical, punctuation, or usage errors.	Fair Errors in usage and some punctuation and grammatical issues. Extensive use of idioms and/or abbreviations.	Good Good grammar usage; clearly written with attention to proofreading. Minimum errors.	Excellent Well written with attention to grammar and punctuation. No errors or very minimal errors of little consequence. No use of idioms. Formal business language employed throughout.