iRubric: Soft Skills and Conflict resolution Training/Workshop rubric

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Soft Skills and Conflict resolution Training/Workshop

Soft Skills Training/Workshop

Rubric Code: G245B69

By HDORVAL

Ready to use

Public Rubric

Subject: Education

Type: Assessment

Grade Levels: Post Graduate

TOPIC
	Value 0.00 0 pts	Value 1.00 1 pts	Value 2.00 2 pts	Value 3.00 3 pts
Demonstrating empathetic behaviors	Value 0.00 Beginning: The Learner does not demonstrate empathetic behaviors as taught in the workshop.	Value 1.00 Developing: The learner unsuccessfully attempted demonstrate the use of the empathy training as presented in the workshop	Value 2.00 Proficient: The learner made limited use of the empathy training as demonstrated in workshop	Value 3.00 Exemplary: The learner successfully applied the empathy training as demonstrated in the workshop.
Using tools of Conflict Resolution	Value 0.00 Beginning: The learner did not use tools.	Value 1.00 Developing: The learner read the materials but did not engage in using the tools to resolve the problem	Value 2.00 Proficient: The learner made limited use of the tools provided to resolve conflict.	Value 3.00 Exemplary: The learner successfully applied the conflict resolution training to resolve the problem.
Setting Correct Call Expectations	Value 0.00 Beginning: The learner did not set expectations for a resolution.	Value 1.00 Developing: The learner addressed the problem and set expectations that did not resolve the problem	Value 2.00 Proficient: The learner addressed the problem but did not set full expectations for the resolution of the problem	Value 3.00 Exemplary: The learner addressed the problem and set the correct expectations to resolve the problem.
Active Listening	Value 0.00 Beginning: The learner was disengaged or uninvolved and, through language, tone, and/or nonverbal behavior, did not accept hearing the views of others.	Value 1.00 Developing: The learner was not really focused on the customer and their needs	Value 2.00 Proficient: The learner is attentive, courteous, and willing to listen to others, and she accepts hearing the ideas of others.	Value 3.00 Exemplary: Listens actively and purposefully and is attentive, courteous, and sensitive to the ideas, tone, and purpose of the conversation.
Effective Communication	Value 0.00 Beginning: Struggles with providing or incorporating feedback. Shows minimal responsiveness and flexibility in communication styles.	Value 1.00 Developing: Provides basic feedback, but it may lack depth or constructiveness. Shows limited responsiveness and adaptability in communication.	Value 2.00 Proficient: generally provides useful feedback and is responsive to others. Sometimes we may not fully adapt communications based on feedback received.	Value 3.00 Exemplary: Provides insightful, constructive feedback. Highly responsive to others' communications and adapts messages based on feedback.
Role Play of Cultural Intelligence	Value 0.00 Beginning: limited knowledge of cultures other than own. Struggles to understand or appreciate cultural differences.	Value 1.00 Developing: Possess basic knowledge of other cultures. Application of this knowledge is inconsistent and often limited to familiar or similar cultures.	Value 2.00 Proficient: Demonstrates a solid understanding of different cultures. Apply this understanding appropriately in familiar intercultural situations.	Value 3.00 Exemplary: exhibits extensive knowledge of various cultures and understands complex cultural concepts. Consistently applies this knowledge effectively in diverse contexts.
Adaptability	Value 0.00 Beginning: Struggles significantly with challenges and setbacks. Exhibits avoidance, denial, or prolonged negativity, impeding adaptability and growth.	Value 1.00 Developing: Reacts to challenges and setbacks with initial frustration or negativity. Eventually adapts, but the process is slow and may require external support.	Value 2.00 Proficient: Responds to challenges and setbacks with a positive attitude. Shows resilience but may take time to recover and adapt.	Value 3.00 Exemplary: Embraces challenges and setbacks as opportunities for growth and learning. Demonstrates resilience by quickly recovering and adapting strategies to overcome obstacles.
Learning and Application of New Skills:	Value 0.00 Beginning: Demonstrates significant difficulty in learning and applying new skills. Resistant to or disinterested in learning, they often stick to known skills regardless of context.	Value 1.00 Developing: shows some ability to learn new skills but may lack confidence or initiative in application. Learning is inconsistent and sometimes limited to familiar contexts.	Value 2.00 Proficient: learns new skills competently and applies them in relevant situations. Open to learning but may require additional time or resources.	Value 3.00 Exemplary: Rapidly acquires and applies new skills effectively in various contexts. Demonstrates eagerness for continuous learning and skill enhancement.

Keywords:

Soft Skills, Conflict Resolution, Empathy

Subjects:

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Assessment

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