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iRubric: Soft Skills Training/Workshop rubric

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Soft Skills Training/Workshop 
Rubric Code: FX4368C
By zetalaw1993
Ready to use
Public Rubric
Subject: Communication  
Type: Assessment  
Grade Levels: Graduate

Powered by iRubric TOPIC
  Value 0.00

0 pts

Value 1.00

1 pts

Value 2.00

2 pts

Value 3.00

3 pts

Demonstrating empathetic behaviors

Value 0.00

The Learner does not demonstrate empathetic behaviors as taught in the workshop.
Value 1.00

The learner unsucessfully attempted demonstrate the use of the empathy training as presented in the workshop
Value 2.00

The learner made limited use of the empathy training as demonstrated in workshop
Value 3.00

The learner successfully applied the empathy training as demonstrated in the workshop.
Using tools of Conflict Resolution

Value 0.00

The learner did not use tools.
Value 1.00

The learner read the materials but did not engage in using the tools to resolve the problem
Value 2.00

The learner made limited use of the tools provided to resolve conflict.
Value 3.00

The learner successfully applied the conflict resolution training to resolve the problem.
Setting Correct Call Expectations

Value 0.00

The learner did not set expectations for a resolution.
Value 1.00

The learner addressed the problem and set expectations that did not resolve the problem
Value 2.00

The learner addressed the problem but did not set full expectations for the resolution of the problem
Value 3.00

The learner addressed the problem and set the correct expectations to resolve the problem.



Keywords:
  • Soft Skills, Conflict Resolution, Empathy

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