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Customer Service Assessment Rubric 
English Composition Assessment Rubric
Rubric Code: BX993BX
By MercedesMF
Ready to use
Public Rubric
Subject: Foreign Languages  
Type: Writing  
Grade Levels: Undergraduate

Powered by iRubric Writing (Exam)
  Excellent

2.5 pts

Good

2 pts

Ok

1 pts

Poor

0.5 pts

Purpose/Task/Content

Excellent

Accomplishes the task; includes many details that are clearly connected to the development of the task, but there may be minor irrelevancies.
Good

Accomplishes the task; includes some details that are generally connected to the development of the task, but there may be some irrelevancies
Ok

Accomplishes the task; includes few details, some of which may be only loosely connected to the task. There are many irrelevancies.
Poor

Attempts to accomplish the task; makes some reference to it but provides few or no supporting details.
Organization

Paragraphs
Excellent

Exhibits a logical and coherent sequence throughout; provides a clear sense of a beginning, middle, and end. Makes smooth transitions between ideas.
Good

Exhibits a logical sequence; provides a beginning, middle, and end.
Ok

Attempts to provide a logical sequence and/or the beginning or ending is abrupt or unclear.
Poor

Exhibits little order; provides a series of separate sentences and/or disconnected ideas.
Vocabulary

Use of technical vocabulary and structures
Excellent

Includes a wide variety of vocabulary (beyond the unit studied) that expands the topic, but there may be minor inaccuracies.
Good

Includes a variety of vocabulary (mostly coming for the unit studied) related to the topic.
Ok

Includes basic vocabulary; some vocabulary may be inaccurate or unrelated to the topic, not enough use of the unit studied vocabulary
Poor

Includes limited vocabulary and/or most vocabulary is inaccurate or unrelated to the topic, not use of the unit studied vocabulary.
Structure/Grammar

Excellent

Demonstrates a high control of structure/grammar:
correct subject-verb agreement, correct tense, correct word order, and correct spelling. Errors do not hinder overall comprehensibility of the text. (Errors 0-5)
Good

Demonstrates some control of structure/grammar: correct subject-verb agreement, correct tense, correct word order, and correct spelling. Errors do not hinder overall comprehensibility of the text. (Errors 6-11)
Ok

Demonstrates some control of structure/grammar, but errors hinder overall comprehensiblity. Or writing is below achievement level. (Errors 12-17)
Poor

Demonstrates little control of structure/grammar. Errors impede overall comprehensibility of text. (Errors 18+)





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