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iRubric: 6 Month Performance Evaluation rubric

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6 Month Performance Evaluation Support Staff Performance Evaluation Rubric to be used for Staff Evaluation Rubric Code: SXAB9XX By kmkrodriguez Draft Public Rubric Subject: (General) Type: (Other) Grade Levels: (none)

Support Staff Evaluation Rubric Rubric used to evaluate Support Staff
	Level 4 4 pts	Level 3 3 pts	Level 2 2 pts	Level 1 1 pts
1a. Attendance & use of time a. Starts work on time and consistently maintains a punctual daily work schedule; maintains regular attendance.	Level 4 Is punctual; never late or absent without good cause and always contacts supervisor; Utilizes work time in a highly responsible and productive manner.	Level 3 Occasionally (once a quarter) late or absent but usually with good reason and consistently contacts supervisor; Utilizes work time in a responsible and productive manner.	Level 2 Absent or late more than desirable (twice a quarter). Absences and tardiness impact work performance; Does not report absences, tardies or variations of schedule to supervisor; Sometimes fails to utilize work time in a responsible and productive manner.	Level 1 Is chronically (more than twice a quarter) late or absent; fails to contact supervisor; Does not use work time in a responsible and productive manner.
1b.Attendance & use of time b. Organizes, prioritizes, and completes tasks effectively and in a timely manner.	Level 4 Excellent organizational skills, with a focus on developing and following effective routines and procedures, and on identifying priorities. Work is of excellent quality; production is exceptional; tasks are completed on or before deadlines.	Level 3 Organizational skills are good, with procedures developed and followed for routine tasks. Tasks are prioritized. Work and production are average, with few errors, and are completed by deadline.	Level 2 Lacks organizational skills, even with some routine tasks. Requires regular supervision to develop and accomplish priorities. Deadlines are often not met.	Level 1 Work is not acceptable; Unable to prioritize; Seldom meets deadlines. Consistently requires supervision.
2a. Initiative Carries out responsibilities independently; assumes additional responsibility when appropriate.	Level 4 Self starter; anticipates, recognizes and meets demands and deadlines; Consistently stays focused on priorities. Utilizes available resources effectively. Makes suggestions for improving procedures or products.	Level 3 Takes responsibility for assigned tasks and seeks additional responsibilities or tasks as appropriate; Maintains focus.	Level 2 Difficulty working independently. Has problems maintaining focus and completing assigned tasks; Seldom seeks additional tasks.	Level 1 Requires constant or direct supervision. Does not complete assigned tasks or focus on priorities. Does not take initiative.
2b. Initiative Recognizes problems and takes appropriate action to solve them.	Level 4 Anticipates problems, creates and implements appropriate and effective solutions.	Level 3 Recognizes problems and suggests solutions. Modifies priorities to address problems.	Level 2 May recognize problems, but sticks to job routines. Does not report problems or suggest solutions.	Level 1 Does not recognize or take responsibility for reporting or solving problems.
2c. Initiative Takes opportunities for continual professional growth.	Level 4 Continually seeks out and takes advantage of opportunities for learning and professional growth. Views new challenges as learning opportunities.	Level 3 Seeks out and takes advantage of opportunities for learning and professional growth.	Level 2 Rarely seeks and takes advantage of learning opportunities Professional growth is not a priority.	Level 1 Does not attempt to learn or grow professionally, Skills need to be updated.
3a. Service Cooperates with and assists the co-workers, employees in various agency locations.	Level 4 Consistently demonstrates courtesy, tact, and discretion when interacting with others.	Level 3 Demonstrates courtesy, tact, and discretion when interacting with people. Seeks to serve others in a positive manner.	Level 2 Not always courteous to others, and may convey an unhelpful or negative attitude in working with the supervisors, colleagues, employees or affiliates of the agency or members of component districts	Level 1 Is often uncooperative, unhelpful, and discourteous to the others.
3b. Service Establishes and maintains harmonious relationships with co-workers while supporting Corporate goals.	Level 4 Consistently respects and is respected by co-workers; sensitive to feelings of others; is highly cooperative and helpful.	Level 3 Gets along well with co-workers. Values positive working relationships while supporting Corporate goals.	Level 2 At times has difficulty with relationships with co-workers, contributing to a negative or unproductive work environment.	Level 1 Consistently has difficulty when dealing with others.
4a. Communications Speaks clearly and effectively.	Level 4 Demonstrates strong, effective oral communications skills using clear, precise, and grammatically correct language in a confident and professional manner.	Level 3 Demonstrates effective oral communication skills using clear and precise language.	Level 2 Is inconsistent or ineffective in the demonstration of oral communications skills.	Level 1 Lacks oral communication skills which makes completion of assigned duties difficult; many noticeable errors.
4b. Communications Conveys written information in a clear, precise, grammatically correct, and professional manner.	Level 4 Excels at providing written information that is clear, precise, grammatically correct, and professional.	Level 3 Consistently conveys written information in a clear, precise, grammatically correct, and professional manner.	Level 2 Written information is frequently unclear, contains excessive errors, and may often be difficult to understand.	Level 1 Needs to improve quality of written information required for accomplishing job responsibilities.
5. Flexibility Responds appropriately to challenges, changes, and new situations.	Level 4 Consistently demonstrates willingness and ability to successfully adapt to changing demands.	Level 3 Generally demonstrates willingness and ability to successfully adapt to changing demands.	Level 2 Somewhat reluctant or unable to adapt to change or challenges.	Level 1 Does not adapt to change well. Doesn't modify behavior in response to feedback.
6a. General Job Knowledge a. Understands personal role in fulfilling the functions of the specific job classification.	Level 4 Excellent, thorough understanding and application of job functions.	Level 3 Good understanding and application of job functions.	Level 2 Some understanding of skills and job functions, but requires additional training and supervision.	Level 1 Lacks understanding of job functions. May be unwilling or unable to learn necessary skills.
6b. General Job Knowledge Understands and follows Corporate policies and procedures and state and federal mandates.	Level 4 Consistently understands and implements program and Corporate policies and procedures; Makes accurate recommendations for action based on these policies and procedures.	Level 3 Generally understands and implements program and Corporate policies and procedures; Makes accurate recommendations for action based on these policies and procedures	Level 2 Fails to consistently base action on policies, procedures, or mandates.	Level 1 Demonstrates minimal regard for policies, procedures, or mandates. Does not follow expected requirements.
6c. General Job Knowledge Uses technology to fulfill job expectations and work efficiently.	Level 4 Continually seeks the most up-to-date information on technological developments; integrates technology as a tool.	Level 3 Demonstrates the ability to use current technological knowledge and developments.	Level 2 Lacks a basic understanding of current technology and makes minimal use of computers. May avoid integration of technology applications.	Level 1 Knows little about technology and makes no apparent effort to learn. Lack of understanding affects job performance.
6d. General Job Knowledge Maintains confidentiality of privileged information.	Level 4 Consistently protects privileged information.	Level 3 Protects privileged information.	Level 2 Cannot always be relied on to protect confidentiality. May not understand applicable policies.	Level 1 Fails to consistently maintain confidentiality.
6.1.a. Specific Job Knowledge Maintains accurate records; compiles information and produces accurate reports, documents, and correspondence.	Level 4 Independently maintains highly organized, effective record-keeping systems; analyzes information, and produces accurate reports, documents, and correspondence.	Level 3 Maintains organized and effective record-keeping systems; analyzes information, and produces accurate reports, documents, and correspondence.	Level 2 Possesses only basic organizational record-keeping skills; reports, documents, and correspondence are sometimes inaccurate.	Level 1 Lacks organizational record keeping skills; reports, documents, and correspondence are consistently inaccurate.
6.1.b. Specific Job Knowledge Provides support services necessary to fulfill the mission of the unit or program.	Level 4 Independently provides necessary support services for program functions. Schedules events, enlists participation of appropriate people, and notifies those involved.	Level 3 Provides necessary support for assigned functions.	Level 2 Has difficulty providing the necessary support for program functions. Needs assistance in utilizing appropriate resources.	Level 1 Fails to provide the necessary support for program functions. Does not seek assistance in utilizing appropriate resources.
7. Organization Creates effective systems to support efficiency and accuracy	Level 4 Independently develops and maintains systems to support efficient, accurate, and timely completion of tasks.	Level 3 Is able to maintain existing systems to support efficient, accurate and timely completion of tasks.	Level 2 Has difficulty following or maintaining systems that support efficient, accurate and timely completion of tasks.	Level 1 Fails to follow or maintain a system or systems that support efficient, accurate and/or timely completion of tasks; reports, documents, correspondence are not completed efficiently, accurately and/or timely.
8. Problem Solving Engages in problem solving to improve efficiencies and to fulfill the objectives/goals of the department and/or corporation	Level 4 Consistently demonstrates willingness and ability to successfully problem solve. Independently takes action to identify problems and root cause, determine effective solutions, and make recommendations to appropriate supervisor(s).	Level 3 Occasionally engages in problem solving; will identify problem, make suggestions, and seek approval.	Level 2 Identifies problems or obstacles; will describe problem to supervisor or administrator. Will follow directive or implement solution after problem is resolved by others.	Level 1 Fails to identify problems or to bring problems or obstacles to the attention of others. Does not make his/her supervisor aware of existing problems. Does not take ownership for finding solutions.
9. Responsive to Supervision Responds to feedback from supervisor and implements suggestions/directives	Level 4 Consistently demonstrates willingness to improve and implement suggestions/directives made by supervisor. Response to constructive evaluations results in performance improvement.	Level 3 Occasionally responds to suggestions/directives made by supervisor. Generally seeks to improve performance and response to evaluation frequently results in improved performance.	Level 2 Resists suggestions/directives made by supervisor. Response to constructive evaluation sometimes results in limiting actions only to exactly what is directed and a marked decrease in independent work.	Level 1 Fails to respond to suggestions from supervisor. Often does not follow directives. Response to constructive evaluation often results in diminished productivity or undesirable behaviors.

Keywords:

Support Staff Evaluation

Subjects:

(General)

Types:

(Other)

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