iRubric: Front Desk Simulations rubric

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Front Desk Simulations

Student participation and understanding of the steps involved in the daily routines of a Front Desk regarding guest check-in; processing of guest charges and check-out.

Rubric Code: SX99AC4

By mhaskins

Draft

Public Rubric

Subject: (General)

Type: Assessment

Grade Levels: Undergraduate

Simulations Student interaction with Hotel Software
	Poor Student requires Instructor assistance 1 pts	Fair Student is able to complete work with limited Instructor assistance 2 pts	Good Student is able to complete work with little or no Instrcutor assistance 3 pts
Software Knowledge How does the student interact with the software	Poor Student cannot quickly locate key screens that relate to Guest activities	Fair Student can locate many key screens quickly however is hesitant in committing the information	Good Student is quick to locate key screens and is confident in committing information
Back Office Understanding Is the student able to create Back Office information such as rates; groups; memberships etc.	Poor Student is not able to create back office information without numerous Instructor prompts	Fair Student is able to create back office information with limited (3-4) Instructor prompts	Good Student is able to create back office information with very limited (1-2) Instructor prompts
Logical Flow Customer information Student exhibits efficient use of keystrokes in completing guest transactions	Poor Student does not exhibit a logical flow for entering guest information	Fair Student exhibits some logic in entering guest information however lacks some efficiencies required to speed up the process	Good Student exhibits a logical understanding of the processes required to efficiently process guest information