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iRubric: Email Etiquette Assestment rubric

iRubric: Email Etiquette Assestment rubric

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Email Etiquette Assestment 
Improve the agents’ level of email etiquette.
Rubric Code: RXC9BX8
By Angelith23
Draft
Public Rubric
Subject: Business  
Type: Assessment  
Grade Levels: (none)

Powered by iRubric Criteria
Enter rubric description
  Poor

1 pts

Fair

2 pts

Good

3 pts

Excellent

4 pts

Basic Email structure

Subject line
Structure
Salutation
Content
Signature
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Subject Lines

Subject line needs to convey some message and must have meaning.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Salutation- Structure

Salutation is used to address the customer or client in professional manner.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Opening of an Email

It sets the pace of the email.
The opening gives the recipient an idea of the email as well sets the tone.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Email Structure

To, CC, BCC are used correctly.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Tone of an Email

Right choice of words and phrases depict a professional email.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Format and Styling in Email writing

Font- use Times New Roman, Calibri Or Arial
Color- Use Black or blue
Size- The ideal font size in Email is 11. Color- Use Black or blue.
Abbreviations- Abbreviations can be used if they are absolutely necessary.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Sentence Structure

Avoids the usage of fragments.
Conveys ideas logically.
Poor
Fair
Good
Excellent
Punctuation

Letters- begin the first letter of a statement in Caps
Proper use of conjunctions.
Proper use of commas and full stop.
Question and exclamation marks are not used multiple times.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.
Verb tenses

Subject verb agreement is used properly.
Verb tenses are used correctly.
Poor

Agent does not meet criteria.
Fair

Agent partially meets criteria.
Good

Agent meets criteria with few mistakes.
Excellent

Agent successfully meets criteria.




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