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iRubric: Restaurant Customer Service rubric

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Restaurant Customer Service 
Yearbook Customer Service
Rubric Code: QA7A39
By bkreidler
Ready to use
Public Rubric
Subject: Vocational  
Type: Presentation  
Grade Levels: (none)

Powered by iRubric Customer Service
  Good

3 pts

Fair

2 pts

Poor

1 pts

Common Courtesy (politeness)

Good

The students uses “good morning”,<BR>
“please”, “thank you”<BR>
& “excuse me”<BR>
Doesn’t speak when<BR>
someone else is<BR>
speaking.<BR>
Shakes hands to greet<BR>
another person<BR>
without prompting.
Fair

The student uses “good morning”,<BR>
“please”, “thank<BR>
you” & “excuse me”<BR>
Doesn’t speak when<BR>
someone else is<BR>
speaking.<BR>
Shakes hands to<BR>
greet another person<BR>
with prompting.
Poor

The student does not use “good morning”,<BR>
“please”, “thank you”<BR>
& “excuse me”<BR>
Speaks when<BR>
someone else is<BR>
speaking.<BR>
Does not shake hands to greet<BR>
another person<BR>
even with prompting.
Social Etiquette (Social Manners)

Good

Introduced him/herself<BR>
and shake hands with<BR>
the person<BR>
Engage others in<BR>
conversation<BR>
Speaks at an<BR>
appropriate volume
Fair

Introduced<BR>
him/herself and<BR>
shake hands with the<BR>
person<BR>
Engage others in<BR>
conversation<BR>
Speaks at an<BR>
inappropriate<BR>
volume
Poor

Doesn't introduce<BR>
him/herself and<BR>
shake hands with the<BR>
person<BR>
Doesn’t engage<BR>
others in<BR>
conversation<BR>
Speaks at an<BR>
inappropriate<BR>
volume
Professional Etiquette (Professiona

Good

Speaks clearly and<BR>
slowly, use<BR>
appropriate volume,<BR>
topics and language.<BR>
Is punctual, prepared,<BR>
polite and productive.
Fair

Is punctual,<BR>
prepared, polite and<BR>
productive.<BR>
Doesn’t speak<BR>
clearly and slowly,<BR>
doesn’t use<BR>
appropriate volume,<BR>
topics and language.
Poor

Is not punctual,<BR>
prepared, polite and<BR>
productive.<BR>
Doesn’t speak<BR>
clearly and slowly,<BR>
doesn’t use<BR>
appropriate volume,<BR>
topics and language.
Creativity

Good

Very creative, the<BR>
group showed they<BR>
put extra effort in<BR>
planning.
Fair

Creative, the group<BR>
showed they put<BR>
effort in planning.
Poor

No creativity<BR>
demonstrated.






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