Skip to main content

iRubric: Phone Business Skills- #1 Phone order rubric

find rubric

edit   print   share   Copy to my rubrics   Bookmark   test run   assess...   delete   Do more...
Phone Business Skills- #1 Phone order 
Evaluation of business phone skills that include aquiring accurate information, directing conversation, tone/attitude conveyed, Legibility
Rubric Code: GXC7526
Ready to use
Public Rubric
Subject: Arts and Design  
Type: Project  
Grade Levels: 9-12

Powered by iRubric Criteria
  Excellent

20 pts

Good

17.5 pts

Needs Improvement

15 pts

Poor

12.5 pts

Information

The aquiring of all important information for order form

Excellent

Student completes every field in order form with accurate information
Good

Student completes most fields in order form with accurate information leaving only 1-2 questions blank
Needs Improvement

Student completes half or close to half (within 2 questions) of fields in order form with mix of detail and non-detailed answers
Poor

Student completes less than half of questions with incomplete answers and little to no detail
Directing Conversation

Student led conversation, introduction/ review and closing, redirected tangents

Excellent

Student performs self introduction, states call purpose and performs closing after dictating customer responses. Student redirects tangents back to questions to complete form within 3 minutes
Good

Student misses one of the three components of the business call. Student directs tangents back to questions and completes form within 3 minutes
Needs Improvement

Student misses two of the three components of the business call. Student is very distracted by tangents and fails to complete questions within 3 minutes
Poor

Student misses all three components and allows customer to direct most of the phone conversation and fails to complete questions within 3 minutes
Tone/Attitude

How the student communicates

Excellent

Student demonstrates a positive tone and attitude through out conversation
Good

Student mostly demonstrates a positive tone and attitude through out conversation
Needs Improvement

Student somewhat demonstrates a positive tone and attitude through out conversation
Poor

Student fails to demonstrates a positive tone and attitude through out conversation
Legibility

The quality of hand writing

Excellent

Every word, number and symbol on order form is legible
Good

Most of the words, numbers and symbols on the order form are legible
Needs Improvement

Some of the words, numbers and symbols on the order form are legible
Poor

Almost all of the words, numbers and symbols on the order form are legible



Keywords:
  • Business Phone Skills


Types:





Do more with this rubric:

Preview

Preview this rubric.

Edit

Modify this rubric.

Copy

Make a copy of this rubric and begin editing the copy.


Print

Show a printable version of this rubric.

Categorize

Add this rubric to multiple categories.

Bookmark

Bookmark this rubric for future reference.
Assess

Test run

Test this rubric or perform an ad-hoc assessment.

Grade

Build a gradebook to assess students.

Collaborate

Apply this rubric to any object and invite others to assess.
Share

Publish

Link, embed, and showcase your rubrics on your website.

Email

Email this rubric to a friend.

Discuss

Discuss this rubric with other members.
 

Do more with rubrics than ever imagined possible.

Only with iRubrictm.

n243