iRubric: Phone Business Skills- #1 Phone order rubric

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Phone Business Skills- #1 Phone order

Evaluation of business phone skills that include aquiring accurate information, directing conversation, tone/attitude conveyed, Legibility

Rubric Code: GXC7526

By ctorressmithe

Ready to use

Public Rubric

Subject: Arts and Design

Type: Project

Grade Levels: 9-12

Criteria
	Excellent 20 pts	Good 17.5 pts	Needs Improvement 15 pts	Poor 12.5 pts
Information The aquiring of all important information for order form	Excellent Student completes every field in order form with accurate information	Good Student completes most fields in order form with accurate information leaving only 1-2 questions blank	Needs Improvement Student completes half or close to half (within 2 questions) of fields in order form with mix of detail and non-detailed answers	Poor Student completes less than half of questions with incomplete answers and little to no detail
Directing Conversation Student led conversation, introduction/ review and closing, redirected tangents	Excellent Student performs self introduction, states call purpose and performs closing after dictating customer responses. Student redirects tangents back to questions to complete form within 3 minutes	Good Student misses one of the three components of the business call. Student directs tangents back to questions and completes form within 3 minutes	Needs Improvement Student misses two of the three components of the business call. Student is very distracted by tangents and fails to complete questions within 3 minutes	Poor Student misses all three components and allows customer to direct most of the phone conversation and fails to complete questions within 3 minutes
Tone/Attitude How the student communicates	Excellent Student demonstrates a positive tone and attitude through out conversation	Good Student mostly demonstrates a positive tone and attitude through out conversation	Needs Improvement Student somewhat demonstrates a positive tone and attitude through out conversation	Poor Student fails to demonstrates a positive tone and attitude through out conversation
Legibility The quality of hand writing	Excellent Every word, number and symbol on order form is legible	Good Most of the words, numbers and symbols on the order form are legible	Needs Improvement Some of the words, numbers and symbols on the order form are legible	Poor Almost all of the words, numbers and symbols on the order form are legible