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iRubric: Restaurant Customer Service rubric

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Restaurant Customer Service Restaurant Customer Service Rubric Code: FXB3WWB By kdoucette Ready to use Public Rubric Subject: Vocational Type: Presentation Grade Levels: 9-12, Undergraduate

Customer Service
	Good 3 pts	Fair 2 pts	Poor 1 pts
Common Courtesy (politeness)	Good The students uses “good morning”, “please”, “thank you” & “excuse me” Doesn’t speak when someone else is speaking.	Fair The student uses “good morning”, “please”, “thank you” & “excuse me” Doesn’t speak when someone else is speaking.	Poor The student does not use “good morning”, “please”, “thank you” & “excuse me” Speaks when someone else is speaking.
Social Etiquette (Social Manners)	Good Introduced him/herself Engage others in conversation Speaks at an appropriate volume	Fair Introduced him/herself Engage others in conversation Speaks at an inappropriate volume	Poor Doesn't introduce him/herself Doesn’t engage others in conversation Speaks at an inappropriate volume
Professional Etiquette (Professiona	Good Speaks clearly and slowly, use appropriate volume, topics and language. Is punctual, prepared, polite and productive.	Fair Is punctual, prepared, polite and productive Doesn’t speak clearly and slowly, doesn’t use appropriate volume, topics and language.	Poor Is not punctual, prepared, polite and productive. Doesn’t speak clearly and slowly, doesn’t use appropriate volume, topics and language.
Cleanliness	Good Table was maintained well and remained inviting.	Fair Cleared table periodically but sometimes items to be cleared remained on the table for too long.	Poor Table felt messy.
Table Setting	Good Table was set correctly.	Fair Tablesetting could have been improved.	Poor Tablesetting was unacceptable.
Order delivery	Good Food orders were correct and prompt.	Fair Waiter didn't remember who ordered what food or food wasn't served to correct side.	Poor Wrong food was served.