iRubric: EDU358 Performance Assessment Rubric

Did not follow the call flow at all.

Followed some of the call flow, but significant portions were missing. Verbatims were not followed.

Followed most of the call flow. Some parts left out. Call was still handled without significant deviation from correct procedure (i.e. learner may have neglected to ask about victim status verbatim, but still determined victim status).

Followed the call flow fairly closely. Did not entirely neglect any portion of the script. Did not provide all scripts entirely verbatim, but still conveyed the general meaning of the script to the caller.

Utilized correct greeting.
Probed about victim status up-front.
Did not give advice to victim, OR did give guidance to non-victim.
Provided correct closing.

Did not clearly determine victim status.

Probing questions deviated significantly from the verbatim and/or learner was rude when asking (includes interrupting the caller or implying blame when asking the questions).

Did not ask the probing questions entirely verbatim, but still determined victim status.

Used the verbatim probing questions, but did so later in the call.

Asked for victim status up-front using the required probing questions "was any money paid or given?" and "was any confidential information provided, such as social security number?"

Did not submit the correct form based on victim status.

Submitted the correct form depending on whether the caller was a victim or non-victim. Had significant spelling and grammar mistakes. Used extensive internal jargon.

For a non-victim, gathered some of the scammer information (if available) and some of the advice and resources provided to the caller. Missed significant details.

For a victim, included a call-back name and phone number for the caller. Provided significant scammer details. Contains significant misspellings or grammar errors.

Submitted correct form depending on whether the caller was a victim or non-victim. Used somewhat correct spelling and grammar with several mistakes. Report had some internal jargon.

For a non-victim, gathered most of the scammer information (if available) and documented advice and resources provided to the caller. Missed several details.

For a victim, included a call-back name and phone number for the caller. Provided some scammer details. Contains several misspellings or grammar errors.

Submitted correct form depending on victim status. Used mostly correct spelling and grammar with few mistakes. Report was mostly free of internal jargon.

For a non-victim, gathered scammer information (if avail) & documented advice/resources provided to the caller. Missed a few minor details.

For a victim, included call-back name & phone #. Did not provide scammer details unless volunteered by caller. Had a few misspellings or minor grammar errors (ex. capitalization).

Submitted the correct form depending on whether the caller was a victim or non-victim. Used correct spelling and grammar. Did not utilize internal jargon anywhere in the report.

For a non-victim, gathered scammer information (if available) and documented advice and resources provided to the caller.

For a victim, included a call-back name and phone number for the caller. Did not provide scammer details unless volunteered by the caller.