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Restaurant Management 
Rubric Code: B59C4C
Draft
Public Rubric
Subject: Vocational  
Type: Assessment  
Grade Levels: Undergraduate

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  Poor

5 pts

Fair

10 pts

Good

20 pts

Dynamics of Leadership

Poor

cannot identify leadership behaviors, factors that contribute to stress or stress reduction and elements of time management. Nor can student explain professional development opportunitites.
Fair

Can identify most leadership behaviors, factors that contribute to stress and elements of time management. Can explain with little difficulty professional development
Good

identifies leadership behaviors and factors that contribute to stress. And explains without difficulty professional development
Facilitate planning

Poor

Cannot identify any of the basic principles of planning and cannot format a SMART goal.
Fair

Can identify only some of the basic principles of planning. Not all aspects of SMART goal formatting and creation of are met.
Good

Can explain basic principles of planning. State importance of SMART goals and can and create format Smart goal
Effective Communcationn

Poor

cannot describe communication process or characteristics of effective listening. Cannot identify types of nonverbal communication, characteristics of effective speaking, or obstacles to effective communication. Nor can student use basic phone skills.
Fair

Can describe most communication processes & characteristics of effective listening. Can identify many types of nonverbal communication, characteristics of effective communication and has basic phone skills.
Good

identifies all types of nonverbal communication & characteristics of effective communication. Student can use above average phone skills.
Managing Compensation

Poor

cannot interpret policies & procedures for employee compensation, guidelines for merit increases, and confidentiality of payroll information.
Fair

Can interpret most policies & procedures for employee compensation, guidelines for merit increases and confidentiality of payroll information.
Good

interprets all policies & procedures for employee compensation, guidelines for merit increases and confidentiality of payroll information.
Managing Termination

Poor

t cannot state difference between voluntary and involuntary termination. Student cannot explain guidelines that apply to unemployment compensation laws.
Fair

can state difference between voluntary & involuntary termination with little difficulty. Can explain most guidelines that apply to unemployment compensation laws.
Good

can clearly and effectively state the difference between voluntary and involuntary termination as well as effectively explain guidelines that apply to unemployment compensation laws.
Facilitate Employee Performance

Poor

cannot explain methods of employee motivation, performance appraisal, or explain conflict resolution. Nor can student describe guidelines & procedures for a harassment free work environment.
Fair

explain most methods of employee motivation, performance appraisals & conflict resolutions. Can describe most guidelines & procedures for a harassment free work environment
Good

explain methods of employee motivation, performance appraisals & conflict resolutions. Can describe guidelines and procedures for a harassment free work environment.
Scheduling Pratices

Poor

Student cannot list procedures for using a master schedule,<BR>
additional schedule considerations & cannot interpret how legal issues affect scheduling. Student cannot prepare a management schedule.
Fair

Student can list most procedures for using a master schedule, additional schedule considerations & can interpret how legal issues affect scheduling with little difficulty. Student can prepare a management schedule with little difficulty.
Good

Student can list procedures for using a master schedule, additional considerations & can proficiently interpret how legal issues affect scheduling. Student can prepare management schedule.
Facilitate Teamwork

Poor

Cannot identify advantages & disadvantages of teams, management behavior that affect team development & goal setting. Student cannot describe stages in team growth and cannot describe an effective way to manage team based projects.
Fair

Identifies most advantages & disadvantages of teams, management behavior affecting team development and goal setting. Can describe most stages in team growth as well as effective ways to manage team based projects.
Good

Identifies advantages and disadvantages of teams, management behavior affecting team development and goal setting. Student can effectively describe all stages in team growth as well as effective ways to manage team based projects.
Problem Solving

Poor

Cannot explain need for problem solving in daily operations. Cannot describe & apply problem solving tactics or crisis prevention. cannot list examples of consequences of improper problem resolutions.
Fair

Can explain some needs for problem solving in daily operations. Can describe and apply most problem solving tactics and can list many examples of the consequences of improper problem resolutions.
Good

Can explain needs for problem solving in daily operations. Can successfully describe and apply problem solving tactics. Student can list several examples of the consequences of improper problem resolutions.
Planning & Conducting Effective Mee

Poor

Cannot list different types of meetings, ground rules for successful meetings or list and describe steps to conduct meetings.
Fair

Can list some types of meetings and some ground rules for successful meetings. Student can list and describe some steps to conduct meetings.
Good

Can list various types of meetings and ground rules for successful meetings. Student can list and effectively describe steps to conduct meetings.




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