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iRubric: Business Letter: Complaint rubric

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Business Letter: Complaint Business Letter: Complaint Business letter written for a complaint. Students were asked to use a business letter format to write a letter in which they would outline a complaint with a product, company, etc... Rubric Code: A235733 By myriamcsl Ready to use Public Rubric Subject: English Type: Assessment Grade Levels: 9-12

Letter of Complaint
	4 pts	3 pts	2 pts	1 pts
Content	4 Letter details a complaint, discusses the resolution the author would like to see, and shows the recipient their good intentions	3 Letter provides a complaint, discusses the resolution, and shows the recipient their good intentions	2 Letter provides complaint, mentions a resolution, and tries to show recipient their good intentions	1 Letter provides complaint, mentions a resolution that is not fully thought out, and makes minimal effort to show their good intentions
Language	4 Letter is appropriate for the audience it is intended for. It is straightforward and polite. It does not include any examples of aggressive language.	3 Letter is appropriate for the audience it is intended for. It is fairly straightforward and polite. It does not include any examples of aggressive language.	2 Letter is appropriate for the audience it is intended for. Its' tone is slightly questionable	1 Letter is somewhat appropriate for the audience it is intended for. Its' tone is aggressive.
Format	4 Letter format includes all the following in the correct order: Date Salutation Introduction Body (3) Closing Signature Typed name	3 Letter format includes the structure but 1 or 2 are missing.	2 Letter format includes some of the structure but 3 of the aspects are not included.	1 Letter format includes a few of the following, but more than 3 criterion are not included.
Grammar and spelling	4 Makes no errors in mechanics, usage, grammar, or spelling	3 Makes 1-2 errors in mechanics, usage, grammar, or spelling	2 Makes 3-4 errors in mechanics, usage, grammar, or spelling	1 Makes 5-6 errors in mechanics, usage, grammar, or spelling
Vocabulary	4 Each paragragh includes an introductory phrase, formal connectors and vocabulary and more than 2 lines in lenght.	3 4 of the 5 paragraphs include an introductory phrase, formal connectors and vocabulary and more than 2 lines in lenght.	2	1 Less than 4 paragraphs include an introductory phrase, formal connectors and vocabulary and more than 2 lines in lenght.