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iRubric: Sequence of Service - Restaurant rubric

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Sequence of Service - Restaurant Casual Table Set-Up proper sequence of service Rubric Code: ZXC5663 By Muktiarni Ready to use Public Rubric Subject: Vocational Type: Assessment Grade Levels: Graduate

Sequence of service
	Excellent 4 pts	Good 3 pts	Fair 2 pts	Poor 1 pts
Initiating Service
Welcoming	Excellent Greets customer with eye contact Makes small conversation	Good Greets customer with litle eye contact Some conversation	Fair Greets customer with litle eye contact No conversation	Poor Does not great customer No conversation
Escort to the table	Excellent Walk in front of the guest Point out the way	Good Walk in front of the guest	Fair Point out the way	Poor Does not escort guest to table.
Seat the guest	Excellent Pulls chair for female guest Open the guest napkin and put on the guest lap Offering an aperitif to start Pouring ice water	Good Pulls chair for female guest Open the guest napkin and put on the guest lap	Fair Pulls chair for male guest Open the guest napkin and put on the guest lap	Poor No pulls chair for guest.
Taking the Guest Order
Present the menu	Excellent Open the menu Presented to lady first From right side of guest Presernt food menu correctly	Good Open the menu Presented to lady first From left side of guest Presernt food menu not correctly	Fair Open the menu Presented to man first From left side of guest Presernt food menu not correctly	Poor No food menu is presented
Take order	Excellent Approach the guest in upright posture Introduce oneself with a smile. Suggest specials/courses or different menu item. Right the order correctly Repeat the order Tell the guest to be beack in a minute Collect the menu Adjustment cover Remove unneeded cover	Good Approach the guest in upright posture not a smile. Introduce oneself. Suggest specials/courses or different menu item. Right the order correctly Repeat the order Tell the guest to be beack in a minute No collect the menu	Fair Approach the guest in right posture not a smile Not introduce oneself Left the order correctly Not repeat the order	Poor No taking prder the guest
Serve the bread	Excellent Serve the bread & butter use a clamp skillfully from the left side of the guest counter clockwise. Lower the bread basket but do not let it touch the B&B plate.	Good Serve the bread & butter use a clamp skillfully from the right side of the guest. Lower the bread basket but do not let it touch the B&B plate	Fair Serve the bread & butter not a clamp skillfully from the right side of the guest. Lower the bread basket but do touch the B&B plate	Poor No serve the bread.
Serving and Clearing
Appetizer	Excellent Serve meals at the right side of the guests (lady first) using right hand move in clockwise direction. Student courteously asks guests permission to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest. Never reach in front of the guest.	Good Serve meals at the right side of the guests (man first) using right hand move in clockwise direction. Student courteously asks guests permission to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest. Never reach in front of the guest	Fair Serve meals at the left side of the guests (man first) using right hand move in clockwise direction. Student no permission to the guest to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest.Reach in front of the guest	Poor Serve meals at the (man first) using left hand move in clockwise direction. Student no remove soiled dishes when the guests are finished. No clear used plates of the guest.
Soup	Excellent Serve meals at the right side of the guests (lady first) using right hand move in clockwise direction. Student courteously asks guests permission to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest. Never reach in front of the guest.	Good Serve meals at the right side of the guests (man first) using right hand move in clockwise direction. Student courteously asks guests permission to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest. Never reach in front of the guest	Fair Serve meals at the left side of the guests (man first) using right hand move in clockwise direction. Student no permission to the guest to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest.Reach in front of the guest	Poor Serve meals at the (man first) using left hand move in clockwise direction. Student no remove soiled dishes when the guests are finished. No clear used plates of the guest.
Maincourse	Excellent Serve meals at the right side of the guests (lady first) using right hand move in clockwise direction. Student courteously asks guests permission to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest. Never reach in front of the guest. Checks with customer and refills beverage.	Good Serve meals at the right side of the guests (man first) using right hand move in clockwise direction. Student courteously asks guests permission to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest. Never reach in front of the guest	Fair Serve meals at the left side of the guests (man first) using right hand move in clockwise direction. Student no permission to the guest to remove soiled dishes when the guests are finished. Clear used plates from the correct side of the guest.Reach in front of the guest	Poor Serve meals at the (man first) using left hand move in clockwise direction. Student no remove soiled dishes when the guests are finished. No clear used plates of the guest.
Crumbing	Excellent Use right tools for decrumbing. De-crumbs table at the right time/sequence.	Good Crumbs table correctly.	Fair Crumbs table.	Poor Does not crumb table.
Dessert	Excellent Presents dessert menu correctly and hold the plate correctly, lady first. Upsells coffee or tea.	Good Presents dessert menu correctly and hold the plate correctly, man first. Upsells coffee or tea.	Fair Serves dessert Not psells coffee or tea.	Poor Does not serve dessert
Coffe or tea	Excellent Serve coffe or tea and hold the plate correctly, lady first.	Good Serve coffe or tea and hold the plate correctly, man first.	Fair Serve coffe or tea	Poor Does not serve coffe or tea
Presenting Bill & Billing Goodbye
Present the bill	Excellent Upon verifying accuracy in the order slip, present the bill in a bill folder/dish with the amount faced down	Good Present the bill.	Fair Not verifying accuracy in the order slip.	Poor Not present the bill.
Receiving cash/card	Excellent If cash is received, count the money in front of the guest. Mention the amount received. If the guest pays with credit card, mention the card received	Good If cash is received, count the money in front of the guest. No mention the amount received. If the guest pays with credit card, mention the card received	Fair If cash is received, count the money in front of the guest. Mention the amount received. If the guest pays with credit card, no mention the card received	Poor No receiving cash/card.
Give the change/return card	Excellent Give the amount of change if there are any Return the card with transaction slip	Good Give the amount of change if there are any	Fair No return the card with transaction slip	Poor No transaction.
Thank guests and bid goodbye	Excellent Thanks the customer appropriately. Invite guest to return to the restaurant	Good Thanks the customer appropriately.	Fair Thanks the customer. No invite guest to return to the restaurant.	Poor Does not thank the customer.

Keywords:

Sequence, Service, Restaurant

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