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iRubric: IT Manager Interview rubric

iRubric: IT Manager Interview rubric

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IT Manager Interview 
IT Manager Interview
expections from IT Manager candidates
Rubric Code: Z2A935
By TCAPSADMIN
Draft
Public Rubric
Subject: Vocational  
Type: Presentation  
Grade Levels: (none)

Powered by iRubric IT Manager
  Poor

1-2 points

(N/A)

Fair

2-3 points

(N/A)

Good

3-5 Points

(N/A)

Education and Experience

1) How does your previous experience and education make you a good fit for this position?
Poor

Lists schools and degrees; lists jobs
Fair

Describes program or courses; describes duties
Good

Describes courses, training, duties and experiences and relates to position.
Why RU Interested?

2) Why are you interested in this job?
Poor

Short answer, talks about what they get
Fair

Thoughtful answer, and talks about making a contibution
Good

Talks about aspects of the job that interests them and where they could make a difference.
Complex Project

3) Recall a time when you were assigned what you considered to be a complex project. Specifically, what steps did you take to prepare for and finish the project? a. Were you happy with the outcome? b. What one thing would you have done differently if given the chance?
Poor

Short or simple job duty as opposed to a project.
Fair

Describes project, provides steps; explains levels of happiness and identifies different options.
Good

All of the Fair responses but thoughtful and complete with detail. May even relate to current position applied for.
Large projects

4) Describe your past experience and responsibilities evaluating and purchasing new instructional technologies for large operations such as maintenance of current infrastructure; large software upgrades, media equipment purchases or computer roll outs, etc.
Poor

Short answer with little detail
Fair

Describes project and role.
Good

Describes project and role in project as well as thoughts about it. Makes it relevant.
Tech Support

5) Tell us about your experience with providing technology support particularly in an educational setting.
Poor

List experiences
Fair

Describes situations and outcomes
Good

Describes situations, outcomes and adds meaning.
Educational Equipment

6) How do you determine what is good equipment for educational purposes and what is not?
Poor

few or no resources.
Fair

Variety of resources and evaluation prcoess
Good

Variety of resources, evaluation process and relates to faculty goals.
Multimedia classroom Design

7) You are being asked to design multimedia classrooms for a new campus. What equipment do you include and why?
Poor

Lists equipment
Fair

Asks for clarification, list equipment and describes it's application.
Good

Ask about faculty needs, describes equipment and how it meets that need.
Supervision

8) Describe how you would approach supervising, managing or leading a team of workers spread across a geographic region. a. <---If not addressed ask ---> What communication channels would you use? b. How would you determine productivity?
Poor

short pat answer
Fair

Takes into account travel, distance ancommunication
Good

Suggest ways to communicate and gage productivity. May admit doesn't have all of the answers but has an approach.
Pensive employees

9) Describe what you would do to motivate employees to complete projects they do not whole heartedly support.
Poor

Tell them what to do.
Fair

Asks why they're not full on board.
Good

Ask about support; provides explanation when can, ultimately requires compliance.
Probelem employees

10) What type of performance problems have you encountered in people who report to you, and how you dealt with them? a. Looking back would do anything differently?
Poor

Never had a problem employee
Fair

describes situation and describes solution.
Good

Identifies problems; tries to depersonalize; explains what was learned. Has an alternate plan if happened again.
Purchasing

11) Describe any experiences you’ve had with purchasing on state contract, developing requests for proposals or reviewing bids for contracts.
Poor

Purchased office supplies
Fair

Purchased capital equipment
Good

Purchased capital equipment through state contracting.
Customer Service

12 Describe your philosophy of customer service in a tech support area.
Poor

Customer is always right or always wrong.
Fair

Tries to meet customer needs
Good

Seeks to meet customer needs without giving away the store.
Inventory

What experiences have you had in managing inventory and what tools did you use to maintain the records and information.
Poor

Little or no experience or basic filing system
Fair

Used Excel, Access, or Filemaker databases.
Good

Created and managed managed Excel, Access, or Filemaker database systems
Failure

14) Tell us about a time when you’ve had a major failure at work and what you did to overcome it.
Poor

Has none or short answer
Fair

Describes situation. Identifies what went wrong and what they learned
Good

Describes situation. Identifies what went wrong and what they learned. Accepts responsibility Identifies growth.
Budget cut

At the beginning of the year you had the budget to outfit 5 classrooms on 5 campuses with multimedia consoles (Ceiling mounted projector, DVD/VCR, computer, document camera, wireless microphone system, speakers and teacher console). Through unforeseen circumstances, this budget is cut 20%. What do you do in relationship to this project?
Poor

simply cut one of the rooms.
Fair

Considers alternative plans seeks ways to still accomplish task.
Good

Considers alternatives, proposes redesign, seeks other solutions. finds ways to meet faculty needs.




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