iRubric: Receptionist & Information Clerks rubric

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Receptionist & Information Clerks

Receptionist Vocational Training

Rubric Code: Y2BXCX

By paulusmr

Draft

Public Rubric

Subject: Vocational

Type: Class note

Grade Levels: (none)

Task
	Has not Learned 1 pts	Beginning 60% to 79 % (C-D) 2 pts	Satisfactory 80 to 89% (B) 4 pts	Excellent/Independ. 90%to100% (A) 5 pts
Operate telephone system 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot answer, screen and forward calls, providing information and taking messages.	Satisfactory 80 to 89% (B) Sometimes can answer, screen and forward calls, providing information and taking messages.	Excellent/Independ. 90%to100% (A) Can answer, screen and forward calls, providing information and taking messages.
Accounting/Records 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot receive payment and record receipts for services.	Satisfactory 80 to 89% (B) Sometimes can receive payment and record receipts for services.	Excellent/Independ. 90%to100% (A) Can receive payment and record receipts for services.
Administrative Support 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Can not perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculator or computers to work with pay records, invoices, balance sheets and other documents.	Satisfactory 80 to 89% (B) Sometimes can perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculator or computers to work with pay records, invoices, balance sheets and other documents.	Excellent/Independ. 90%to100% (A) Can perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculator or computers to work with pay records, invoices, balance sheets and other documents.
Greeting Clients 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.	Satisfactory 80 to 89% (B) Sometimes can greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.	Excellent/Independ. 90%to100% (A) Can greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Filing 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Can not hear and resolve complaints from customers and public.	Satisfactory 80 to 89% (B) Sometimes can hear and resolve complaints from customers and public.	Excellent/Independ. 90%to100% (A) Can hear and resolve complaints from customers and public.
Transmit Information 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot transmit information or documents to customers, using computer/E-Mail, mail, or facismile machine.	Satisfactory 80 to 89% (B) Sometimes can transmit information or documents to customers, using computer/E-Mail, mail, or facismile machine.	Excellent/Independ. 90%to100% (A) Can transmit information or documents to customers, using computer/E-Mail, mail, or facismile machine.
Schedule Appointments 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot schedule appointments, and maintian and update appointment calendars.	Satisfactory 80 to 89% (B) Sometimes can schedule appointments, and maintian and update appointment calendars.	Excellent/Independ. 90%to100% (A) Can schedule appointments, and maintian and update appointment calendars.
Analyze Data 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot analyze data to determine answers to questions from customers or members of the public.	Satisfactory 80 to 89% (B) Sometimes analyze data to determine answers to questions from customers or members of the public.	Excellent/Independ. 90%to100% (A) Can analyze data to determine answers to questions from customers or members of the public.
Provide Information about Job Site 0 pts	Has not Learned Student has not learned or needs more training.	Beginning 60% to 79 % (C-D) Cannot provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.	Satisfactory 80 to 89% (B) Sometimes provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.	Excellent/Independ. 90%to100% (A) Can provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Keywords:

Receptionist Skills

Subjects:

Vocational

Types:

Class note

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