iRubric: CK/Tommy H S.A.L.E.S. Assessment rubric

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CK/Tommy H S.A.L.E.S. Assessment

This is an assessment to evaluate the skills of students working in a retail store/internship. This is completed by the teacher or TA observing the student.

Rubric Code: VX86AC9

By sargall

Ready to use

Public Rubric

Subject: Vocational

Type: Assessment

Grade Levels: 9-12

S.A.L.E.S. Assessment
	Excellent 3 pts	Fair 2 pts	Poor 1 pts	Comments/ Total (N/A)
Waiting Time	Excellent The student waited an appropriate time for customer to enter the store. No prompting was used.	Fair With minimal prompting, the student waited an appropriate time for customer to enter the store,	Poor With maximal prompting, the student waited an appropriate time for customer to enter the store.	Comments/ Total
Greeting	Excellent The student smiled and greeted customer.	Fair With minimal to moderate prompting, the student greeted the customer with a smile.	Poor With maximal prompting, the student greeted the customer with a smile. The student did smile when greeting the customer	Comments/ Total
Customer Direction	Excellent The student directed the customer without prompting from teachers.	Fair The student directed the customer with minimum to moderate prompting from teachers.	Poor The student directed the customer with maximum prompting from teacher.	Comments/ Total
Promote Sales	Excellent The student informed the customer of current sales and prices. No prompting.	Fair The student informed the customer of current sales and prices with minimum - moderate prompting from teachers.	Poor The student informed the customer of current sales and prices with maximum prompting from teachers.	Comments/ Total
Escort to Items	Excellent The student escorted customer to merchandise.	Fair The student escorted customer to merchandise with minimum-moderate assistance.	Poor The student escorted customer to merchandise with maximum assistance.	Comments/ Total
Eye Contact	Excellent The student made eye contact with customers.	Fair The student made eye contact after minimum-moderate teacher prompts.	Poor The student made eye contact after maximum teacher prompts.	Comments/ Total
Fitting Room	Excellent The student offered/brought items to fitting room for customer. (no prompting.)	Fair The student offered/brought items to fitting room for customer after minimal-moderate teacher prompts.	Poor The student offered/brought items to fitting room for customer after maximum teacher prompts.	Comments/ Total
Additional Items	Excellent The student suggested additional items to customer. ( No teacher prompt.)	Fair The student suggested additional items to customer after minimum-moderate teacher prompts.	Poor The student suggested additional items to customer after maximum teacher prompts.	Comments/ Total
Items to Register	Excellent The student offered to take their items to the register. (No prompts from teacher.)	Fair The student offered to take their items to the register after minimum-moderate prompts from teachers.	Poor The student offered to take their items to the register after minimum-m prompts from teachers.	Comments/ Total
"Thank You"	Excellent The student thanked the customer and told he/she to have a nice day. (No teacher prompt.)	Fair The student thanked the customer and told he/she to have a nice day after minimum-moderate teacher prompts.	Poor The student thanked the customer and told he/she to have a nice day after maximum teacher prompts.	Comments/ Total
Clear Voice	Excellent The student used a clear voice while speaking to customers.	Fair After minimal to moderate prompting, the student used a clear voice with customers.	Poor The student did not speak with a clear voice.	Comments/ Total
Product Knowledge	Excellent The student is knowledgeable about store products.	Fair The student needs to review some facts about store products.	Poor The student needs to study and practice more with store products.	Comments/ Total
Student Comments The students are encouraged to write their comments.	Excellent	Fair	Poor	Comments/ Total

Subjects:

Vocational

Types:

Assessment

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