iRubric: Customer Service Theater rubric

group members do not have grasp of information;group members are not addressing the issue of customer service

group members are uncomfortable with information and are only partially addressing the issue of customer service

group members are at ease with the issue of customer service, but fail to elaborate

group members demonstrate full knowledge (more than required) of the issue of customer service with explanation and elaboration

Group members mumble, incorrectly pronounces terms and speaks too quietly for students in the back of the class to hear. Group members read all of the report with no eye contact to fellow actors

group members voices are low. Group members incorrectly pronounces terms. Audience members have difficulty hearing presentation. Group members occasionally uses eye contact, but still reads most of presentation

group members voices are clear. Group members pronounce most words correctly. Most audience members can hear presentation. Group members maintain eye contact with fellow actors most of the time, but frequently returns to notes

group members use a clear voice and correct, precise pronunciation of terms so that all audience members can hear presentation. Group members maintain eye contact with fellow actors, seldom returning to notes.