iRubric: Telephone Triage Rubric for NP students

edit print share Copy to my rubrics Bookmark test run assess... delete Do more...

Telephone Triage Rubric for NP students

Triage Rubric

Rubric Code: SX2WB7W

By kanderso

Ready to use

Public Rubric

Subject: Nursing

Type: Assessment

Grade Levels: Undergraduate, Graduate

Telephone Triage Rubric
	Weak 12 pts	Basic 14 pts	Good 16 pts	Exceptionally Good 18 pts	Outstanding 20 pts
Communication	Weak The NP student was curt and demeaning in their communication with the RN student	Basic NP student was distracted and often interrupted the RN student while giving report.	Good The NP student listened attentively and was helpful but rushed in their communication.	Exceptionally Good The NP student listened attentively, was helpful in solving problems and giving instuction.	Outstanding NP greeted RN with welcomed salutation, listened attentively, was helpful in solving problems and giving instructions. Demonstrated warmth, caring, and trustworthiness.Thanked the nurse for their attention and assistance.
5 Easy Questions	Weak Medical history is severely flawed or missing critical elements	Basic Multiple elements missing from medical history.	Good Two elements of the medical history are missing	Exceptionally Good One uncritical component of the medical history is missing	Outstanding Nurse obtains Brief Medical History: Chronic conditions, medications, allergies, pregnancy, recent hospitalizations. Disclaimers provided
Critical Thinking Skills	Weak NP student effectively addressed the RN student's most important need	Basic NP student utilized critical thinking skills but more than two elements are missing	Good NP student utilized critical thinking skills but more than one element is missing.	Exceptionally Good All needs were addressed however one element needs a more in depth examination.	Outstanding Assess needs of both the RN student and the patient. Utilizes critical thinking skills by analyzing caller' reason for calling to determine caller's most important needs and that of the patient.
Evidence Based Practice	Weak NP student did not use Clinical Reference tool or protocol correctly, failing to reach appropriate outcome.	Basic Clinical Reference tool is utilized and one or more essential components of care was omitted.	Good Clinical Reference tool utilized but more than one non-essential component of care is missing.	Exceptionally Good Clinical Reference tool was utilized but one non-essential element of nursing care is missing.	Outstanding Utilizes Evidence based practice to provide direction of care, home treatment follow up, and when to seek urgent medical care.
Documentation	Weak Did not capture effective documentation of the call.	Basic More than two critical elements missing from charting	Good Two elements critical to documentation are missing.	Exceptionally Good All elements are addressed however one element needs to be addressed more comprehensively.	Outstanding Documentation mirrors the call flow. Including Chief complaint, call outcome, home treatment, when to seek urgent care and follow up care needed
Editorial Voice	Weak Not submitted	Basic Included but does not address what could have been done differently	Good Addresses possible alternatives to communication,and problem management	Exceptionally Good Identifies areas of weakness and addresses possible alternatives to communication,and problem management	Outstanding Identifies areas of weakness and addresses possible alternatives to communication,and problem management. Identifies Evidence based practice protocols used - or that should have been used.

Keywords:

Telephone triage, Analytic Rubric,

Subjects:

Nursing

Types:

Assessment

Discuss this rubric