iRubric: Trouble Shooting A Printer rubric

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Trouble Shooting A Printer

Upon completion of the the trouble shooting a printer hands on test, the teacher will complete rubric and provide feedback on positive aspects as well as possible ways to improve troubleshootoing skills in a constructive manner. NOTE: If the student’s performance lies between two columns, award 1 or 3 points

Rubric Code: QXXACX6

By mrsmdean

Ready to use

Private Rubric

Subject: Vocational

Type: Assessment

Grade Levels: 9-12

Trouble Shooting a Printer
	Unacceptable 0 pts	Fair 2 pts	Good 4 pts
Identify the problem Did the student: Ask the user to describe the problem? *Check for error messages? recreate the problem?	Unacceptable Student couldn't identify the problem and didn't: Ask the user to describe the problem? Check for error messages? recreate the problem?	Fair Student attempted to identify the problem, but wasn't successful. The student didn't do all of the following: Ask the user to describe the problem? Check for error messages? recreate the problem?	Good Student identified the problem and did ALL of the following: Ask the user to describe the problem? Check for error messages? recreate the problem?
Document the problem	Unacceptable Student couldn't document the problem	Fair Student documented the problem, but it wasn't worded clearly.	Good Student documented the problem clearly.
Identified probable causes Did you check for simple obvious problems. Power cords? Connectors? Common User errors?	Unacceptable Student couldn't identified the probable causes	Fair Student attempted to identify the probable cause, but didn't check the obvious.	Good Student identified the probable causes
Document the process used Did you: Check to see if it has a power cord is plugged in? Verify that the cables are seated properly in the correct ports? Verify that the printer is online Is the port on the motherboard enabled. Print a test page from the actual printer Purge an "stuck" jobs Check a KGC (Known Good Cable) Check drivers *Check paper, toner etc.	Unacceptable Student couldn't document and perform trouble shooting steps appropriate to diagnosis and repair problem.	Fair Student could perform and document some trouble shooting steps appropriate to diagnosis and repair problem.	Good Student could perform and document all trouble shooting steps appropriate to diagnosis and repair problem.
Select a Solution/Fix the Problem Student can (if possible) fix the computer.	Unacceptable Student couldn't select/apply a solution.	Fair Student selected a solution, but it wasn't the correct solutions and when applied didn't work. Student selected the correct solution but didn't know how to apply it.	Good Student selected the appropriate solution and applied it if possible.
Test the Result Print a Test page from within OS to ensure the printer is working	Unacceptable The student did not print a test page.	Fair	Good The student printed a test page if possible.
Document the Solution	Unacceptable Student couldn't document the solution.	Fair Student could document some of the solution.	Good Student documented the solution.

Subjects:

Vocational

Types:

Assessment

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