iRubric: CK/Tommy H. Customer Service Assessment rubric

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CK/Tommy H. Customer Service Assessment

This rubric is for monitoring customer service skills in retail class.

Rubric Code: PX7C857

By sargall

Draft

Public Rubric

Subject: Vocational

Type: Assessment

Grade Levels: 9-12

Customer Service Assessment Enter rubric description
	Poor 1 pts	Fair 2 pts	Excellent 3 pts
Wait time Waits appropriate time for customer to enter store.	Poor	Fair	Excellent
Greeting Greets customer with a smile.	Poor	Fair	Excellent
Answer Direct Questions Directs customers where to go and location of items.	Poor	Fair	Excellent
Item Location Escorts customer to items. Helps to locate a size or color.	Poor	Fair	Excellent
Offers Information Explains to customer current sales.	Poor	Fair	Excellent
Manners Friendly with customer. Make Eye contact	Poor	Fair	Excellent
Individual Service Brings items/customers to fitting room.	Poor	Fair	Excellent
Offers Suggestions Suggests additional for customer.	Poor	Fair	Excellent
Register Offer to bring items to the register.	Poor	Fair	Excellent
Additional Manners Tells customer thank you and to have a nice day.	Poor	Fair	Excellent
Voice Speaks in a clear voice.	Poor	Fair	Excellent
Product Knowledge Is confident and knowledgeable about items.	Poor	Fair	Excellent
Personal space Maintains appropriate proximity with customer	Poor	Fair	Excellent