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iRubric: CUL 250 Management Observations rubric

iRubric: CUL 250 Management Observations rubric

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CUL 250 Management Observations 
CUL 250 Service Observations
For evaluation of students in KVCC Restaurant Service & Management
Rubric Code: KXA39AC
By Mitcheky
Ready to use
Public Rubric
Subject: Vocational  
Type: Assessment  
Grade Levels: Undergraduate

Powered by iRubric CUL 250 Observations
For evaluation of students in KVCC Restaurant Service & Management
  Exemplary

20 pts

Competent

17 pts

Developing

15 pts

Emerging

12 pts

Appearance & Personal Management
20 %

As stated in syllabus.<BR>
Black pants, logo shirt, closed-toe professional shoes. Hair pulled back and off shoulders, etc. Personal mise complete (pens, paper, wine key, etc.)
Exemplary

Exhibits level of professional personal grooming and uniform is clean and meets all requirements. Hair is clean and pulled back from shoulders. In possession of all necessary items
Competent

Personal grooming and uniform are almost professional. (1-2) requirements not followed. Hair clean and pulled back from shoulders.
Developing

Personal grooming and uniform are satisfactory. (3-5) requirements not followed. Hair falls out through shift.
Emerging

Personal grooming and uniform are unsatisfactory. Hair not pulled back and/or disheveled.
Dining Room Set-up
20 %

Inspect tableware and dining room for cleanliness. Place settings are correctly presented. Additional tabletop items are present (salt, water pitchers, etc.) Mise en place (ice, trays, serving cloths, etc.) are complete.
Exemplary

Demonstrates stellar level of dining room set-up. Assist other students where needed without being asked.
Competent

All set-up functions are done correctly and on a timely basis.
Developing

Fails to complete 1-2 set-up functions and/ or Set-up is done correctly, but not on a timely basis.
Emerging

Fails to complete 3 or more set-up functions. Consistently needs to be monitored for time management.
Respect
20 %

Be polite, Act respectfully, Listen well, Be helpful, Don’t make excuses, Be willing to change.
Exemplary

Demonstrate sensitivity, honesty,
ethical consideration, and respect
for the culture, language, gender,
socio-economic status, and
exceptionalities.
Competent

Demonstrates ability to
respectfully interact with all
students and peers. Accepts
feedback and follows directions.
Developing

Demonstrates developing
understanding of respect in an
educational environment.
Emerging

Is not respectful of others or
differences.
Communication
20 %

Listening, Nonverbal Communication, Clarity and Concision, Friendliness, Confidence,
Empathy, Open-Mindedness, Respect.
Exemplary

Demonstrates professionalism in
all situations, conversations, and
documents.
Competent

Demonstrates effective oral and/or
written communication skills.
Developing

Selectively demonstrates effective
oral and/or written communication
Emerging

Demonstrates ineffective oral
and/or written communication
skills. (Ex. Uses improper
grammar or slang)
Demeanor & Teamwork
20 %

Positive, friendly service! Works as a team assisting classmates if able.
Exemplary

Demonstrates a positive and helpful manner. Assists all team members including peers and instructors without being asked. Friendly towards all customers.
Competent

Demonstrates a positive and helpful manner. Friendly towards all customers.
Developing

Is not always positive or helpful and/or is not friendly to a customer (s).
Emerging

Not a team player. Portrays a negative manner and/or is not friendly to customers.




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