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Providing Room Service 
Sequence of Service - Presenting Bill & Bidding Goodbye
Rubric Code: KX7WWW9
By lynlyngp
Draft
Public Rubric
Subject: Vocational  
Type: Assessment  
Grade Levels: (none)

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  Excellent

Demonstrates all necessary skills accurately and exceeds expectations

5 pts

V. Good

Demonstrates necessary skills with accuracy and with minimal errors

4 pts

Good

Student demonstrates skills but needs minimal assistance

3 pts

Fair

student is aware of the necessary skills and procedures but needs substantial assistance from the instructor

2 pts

Poor

Student was not able to demonstrate needed skills

1 pts

Take room service orders

>Telephone communication
>Clarify details of orders
>Advise guests approximate time of delivery
>Asked mode of payment
>Prepare Room Service Order Slip
Excellent
V. Good
Good
Fair
Poor
Setup Trays and Trolleys

>Prepare room service equipment and supplies
>Setup trays and trolleys keeping in mind balance, safety and attractiveness
>Cover food items during transportation to the room
Excellent
V. Good
Good
Fair
Poor
Prepare RS Control Sheet

Write appropriate details in the control sheet
Excellent
V. Good
Good
Fair
Poor
Present and serve F&B to guests

Verify guest’s name on the bill before announcing the staff’s presence outside the door.
>Greet guests politely
> Ask guests where they want the tray or trolley position
> Service is fast and discrete
Excellent
V. Good
Good
Fair
Poor
Bill Settlement

>Accept payment based on the guest's preferred mode of payment
>provide change if necessary
>Ask guest to sign
Excellent
V. Good
Good
Fair
Poor
Clear away room service equipment

>Check equipment if complete
>Record on the RS control sheet
Excellent
V. Good
Good
Fair
Poor
Offering Extended Service

Excellent
V. Good
Good
Fair
Poor




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