iRubric: Work Communication rubric

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Work Communication

Rubric to help evaluate a trainee's work communication readiness skills.

Rubric Code: J6XX95

By nickenst

Draft

Public Rubric

Subject: Vocational

Type: Assessment

Grade Levels: (none)

Work Communication
	Exceptional Performance 5 pts	Above Average 4 pts	Average 3 pts	Needs Improvement 2 pts	Could Be Fired 1 pts
Personal Appearance	Exceptional Performance Exceptionally high standards of appearance and cleanliness, follows dress code consistently	Above Average Usually clean and well dressed, usually follows dress code	Average Passable appearance and cleanliness, often follows dress code, may need some reminders	Needs Improvement Frequently neglects appearance or hygiene, infrequently follows dress code	Could Be Fired Constantly neglects appearance or hygiene skills, rarely follows dress code adequately
Listening	Exceptional Performance Exceptional listening skills: faces speaker, uses eye contact about 80% of the time, provides pertinent and appropriate spoken feedback, uses exceptionally positve facial expressions and body language	Above Average Usually faces speaker, usually uses eye contact, provides pertinent and appropriate spoken feedback, usually uses appropriate facial expressions and body language	Average Demonstrates passable or average listening skills about 60% of the time: faces speaker, uses eye contact, provides appropriate spoken feedback, uses passable level of facial expressions and body language -	Needs Improvement Sometimes demonstrates listening skills about 40% of the time: sometimes faces speaker, sometimes uses eye contact, provides appropriate spoken feedback, sometimes uses appropriate facial expressions and body language	Could Be Fired Seldom demonstrates listening skills - less than 40%: seldom faces or looks at speaker, does not provide spoken feedback to the speaker, seldom uses facial expressions and body language
Eye Contact	Exceptional Performance Maintains exceptional eye contact - about 80% of the time	Above Average Maintains above average eye contact - about 70% of the time	Average Demonstrates passable eye contact - about 60% of the time	Needs Improvement Seldom demonstrates eye contact - about 40% of the time	Could Be Fired Rarely demonstrates eye contact - less than 30% of the time
Verbal Communication	Exceptional Performance Exceptional positive communication skills: speaks clearly, adapts appropriate rate for intended audience demonstrates professional manner, and word choices	Above Average Usually uses appropriate and positive communication skills: speaks clearly, adapts appropriate rate for intended audience, demonstrates appropriate workplace manner, and appropriate word choices	Average Average appropriate communication skills: speaks clearly, uses appropriate rate,demonstrates average or passable workplace manner, and word choices	Needs Improvement Seldom independently demonstrates appropriate communication skills wtihout prompts: often does not speak clearly, rate of speech is inappropriate, and inappropriate word choices	Could Be Fired Rarely independently demonstrates appropriate communication skills wtihout prompts: most of the time does not speak clearly, rate of speech is inappropriate, and inappropriate word choices
Nonverbal Communication	Exceptional Performance Exceptional nonverbal communication skills: faces speaker, body gestures, body language, facial expressions and tone of voice are positive, professional and match the verbal communication	Above Average Usually demonstrates appropriate nonverbal communication skills: faces speaker, body gestures, body language, facial expressions and tone of voice are positve, appropriate and match the verbal communication	Average Average or passable demonstration of appropriate nonverbal communication skills: faces speaker, body gestures, body language, facial expressions and tone of voice are appropriate and match the verbal communication	Needs Improvement Seldom demonstrates appropriate nonverbal communication skills: does not face speaker, body gestures, body language, facial expressions and tone of voice are sometimes inappropriate and do not match the verbal communication	Could Be Fired Rarely demonstrates appropriate nonverbal communication skills: does not face speaker, body gestures, body language, facial expressions and tone of voice are usually inappropriate and do not match the verbal communication
Accepts Feedback	Exceptional Performance Requests guidance and profits from suggestions, exhibits positive attitude about improving	Above Average Willingly listens to constructive feedback, usually happy to make improvements	Average Frequently takes correction / feedback well, sometimes needs help to keep a positive attitude	Needs Improvement Reluctant to take correction, frequently acts resentful or upset	Could Be Fired Resists correction, refuses to listen, may attempt to deny or blame, often becomes hostile or sullen
Handling Problems	Exceptional Performance Consistently deals with problems early and directly, independently works on solutions	Above Average Usually deals with problems and works on solutions, sometimes asks for guidance	Average Often deals with problems but may not be direct or timely, will try to solve problems if encouraged	Needs Improvement Often acts out instead of facing problems, sometimes will take direction and work on a solution	Could Be Fired Rarely faces up to problems, refuses to work on solutions, denies the problem or blames others
Teamwork	Exceptional Performance Consistently cooperative and positive toward others, exceptional team player	Above Average Usually cooperates willingly and cheerfully, usualy works well with others	Average Willing to cooperate when asked, frequently works well with others, seldome distracts other workers	Needs Improvement Reluctant to work cooperatively, frequently distracts or hinders other workers	Could Be Fired Resists or refuses to wrok cooperatively, constantly interrupts work routine or distracts other workers
Professional Manners	Exceptional Performance Consistently polite, courteous, considerate and tactful with all types of people	Above Average Usually polite, courteous, considerate and tactful in working with people	Average Frequently polite but not always considerate or tactful, sometimes needs reminders	Needs Improvement Sometimes polite, seldom considerate or tactful, frequently rude or unfriendly to others	Could Be Fired Rarely rspectful, usually rude, unfriendly or inconsiderate to others
Following Instructions	Exceptional Performance Consistently uses initiative in interpreting and carrying out even complicated instructions	Above Average Usually willing to follow instructions, usually handles multi-step directions easily	Average Frequently follows routine instructions accurately, sometimes needs help with muti-step directions	Needs Improvement Sometimes follows simple or routine instructions, often needs assistance with multi-step directions	Could Be Fired Rarely able to follow even simple, routine instructions without assistance
Asking For Help	Exceptional Performance Initiates contacting appropriate person and actively seeks guidance when appropriate	Above Average Usually approaches the correct person and asks questions if unsure of expectations	Average Sometimes needs help deciding who to ask, frequently asks questions to clarify directions	Needs Improvement Frequently needs help knowing who to ask for help, seldom asks questions unless cued	Could Be Fired Seldome goes to anyone with questions unless assisted, unwilling or unable to ask for help
Adaptability / Flexibility	Exceptional Performance Exceptionally fast learner, anticipates changes, adjusts quickly and easily	Above Average Willingly learns and changes, sometimes takes awhile to adjust to new situations	Average Learns when required, changes if asked, sometimes needs short term guidance	Needs Improvement Avoids learning new things, reluctant to change, often needs guidance or supervision	Could Be Fired Actively resists learning new things or changes, requires close direction or assistance
Initiative	Exceptional Performance Consistently intitiates in helpful ways, goes beyond assigned job without being asked	Above Average Usually displays good initiative, will do more than assigned job when asked	Average Frequently displays good initiative, helps with extra tasks when directed	Needs Improvement Sometimes shows initiative, but frequently avoids assigned work or extra tasks	Could Be Fired Rarely shows intitiative, constantly avoids or refuses assigned work or extra tasks

Keywords:

Work readiness

Subjects:

Vocational

Types:

Assessment

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