iRubric: Stakeholder Communication rubric

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Stakeholder Communication

This is the rubric for grading the Stakeholder Communication section of the Student Portfolios in the Integrated Projects Curriculum of Messiah College Engineering Department. (v1.0, created 10/11 by DP, v2.0, revised 03/12 by HU, v2.1 revised 08/12 by TV)

Rubric Code: E66XAC

By mcengin

Ready to use

Public Rubric

Subject: Engineering

Type: Assessment

Grade Levels: Undergraduate

Stakeholder Communication
	Exemplary/Excellent 5 pts	Accomplished/Good 4 pts	Developing/Fair 3 pts	Deficient/Poor 2 pts
Enter TitleQuality of Communicatio
Initiative	Exemplary/Excellent Maintains regular contact with the client, including initiating interaction.	Accomplished/Good Initiates occasional contact with client.	Developing/Fair Responds does not initiate contact.	Deficient/Poor Does not initiate contact.
Responsiveness	Exemplary/Excellent Strengthens and deepens the relationship with the client by providing them with consistent and accurate information about the status of the project, facilitating and encouraging interaction with the client concerning problems and challenges faced by the project, and planning and preparing for client visits.	Accomplished/Good Responds quickly to client by phone, email, or writing.	Developing/Fair Responds to direct requests from client.	Deficient/Poor Neglects to respond to phone calls, emails, and/or written communication with the client.
Professionalism	Exemplary/Excellent Very prepared, responsive, considerate, and professional when dealing with the client.	Accomplished/Good Prepared, responsive, considerate, and professional when dealing with the client.	Developing/Fair Lack of preparation or unprofessional behavior when dealing with client.	Deficient/Poor Unprepared, uncommunicative, or disrespectful when dealing with the client.
Purpose & Content of Communication
Evaluation of Needs	Exemplary/Excellent Shows strong and clear evidence of high sensitivity to a well-defined need as expressed by stakeholders.	Accomplished/Good Shows good evidence of accounting for the expressed need.	Developing/Fair Shows some evidence of taking into account the need.	Deficient/Poor Shows no evidence of taking into account the need.
Results Assessment	Exemplary/Excellent Presents results openly with ample opportunity for stakeholders to assess at checkpoints before the end of the semester.	Accomplished/Good Presents most results with some opportunity for stakeholder assessment.	Developing/Fair Presents some results for assessment, but they may not be clear or timely.	Deficient/Poor Does not adequately present results for stakeholder assessment.
Improvements Based on Feedback	Exemplary/Excellent Shows clear evidence of making significant improvements on the project as a results of stakeholder feedback.	Accomplished/Good Shows good evidence of improvement to the project based on stakeholder feedback.	Developing/Fair Shows some evidence of improvement - listens to stakeholder feedback.	Deficient/Poor Shows no improvement based on stakeholder feedback.

Subjects:

Engineering

Types:

Assessment

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