iRubric: Analytic Telephone Triage Rubric

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Analytic Telephone Triage Rubric

Triage Rubric

Rubric Code: BXXBB24

By kanderso

Ready to use

Public Rubric

Subject: Nursing

Type: Assessment

Grade Levels: Undergraduate

Telephone Triage Rubric
	Weak 12 pts	Basic 14 pts	Good 16 pts	Exceptionally Good 18 pts	Outstanding 20 pts
Call safety	Weak Did not capture sufficient information to verify patient or HIPPA violations noted	Basic More than two non critical verifications are missing, no HIPPA violoations.	Good Two non critical call safety items are missing, still verification is safely established.	Exceptionally Good No HIPPA violations, Sufficient patient information verified. Phone numbers updated and verified, however one uncritical piece of information missing	Outstanding Nurse warmly welcomes patient verified patient name, date of birth and phone number . In addition verifies home address if phone number is not documented.
5 Easy Questions	Weak Medical history is severely flawed or missing critical elements	Basic Multiple elements missing from medical history.	Good Two elements of the medical history are missing	Exceptionally Good One uncritical component of the medical history is missing	Outstanding Nurse obtains Brief Medical History: Chronic conditions, medications, allergies, pregnancy, recent hospitalizations. Disclaimers provided
Critical Thinking Skills	Weak Nurse did not effectively address the callers most important need	Basic Nurse utilized critical thinking skills but more than two elements are missing	Good Nurses utilzied critical thinking skills but more than one element is missing.	Exceptionally Good All needs were addressed however one element needs a more in depth examination.	Outstanding Assess callers needs: Utilizes critical thinking skills by analyzing caller' reason for calling to determine caller's most important needs.
Clinical Reference Tool	Weak Nurse did not use Clinical Reference tool correctly, failing to reach appropriate outcome.	Basic Clinical Reference tool is utilized and one or more essential components of nursing care was omitted.	Good Clinical Reference tool utilized but more than one non-essential component of nursing care is missing.	Exceptionally Good Clinical Reference tool was utilized but one non-essential element of nursing care is missing.	Outstanding Utilizes Clinical Reference Tool in Healthwise Data base to provide direction of care, home treatment and when to seek urgent medical care.
Documentation	Weak Did not capture effective documentation of the call.	Basic More than two critical elements missing from charting	Good Two elements critical to documentation are missing.	Exceptionally Good All elements are addressed however one element needs to be addressed more comprehensively.	Outstanding Documentation mirrors the call flow. Including Chief complaint, call outcome, home treatment, when to seek urgent MD care and follow up care needed

Keywords:

Telephone triage, Analytic Rubric,

Subjects:

Nursing

Types:

Assessment

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