rubric gallery

Student will be able to engage with different types of customers and deliver excellent service via the appropriate response.

Call center customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult customer call simulation scenarios to aid in creating a positive customer experience.

Act out a customer service experience. It may be a negative or positive experience that could take place in a restaurant. Please display both acts of service and hospitality.

Rubric for problem solving tasks in Kindergarten Math

Measures an employee at Old Navy's ability to deliver the expected elements of customer service.

Although the banking industry has been hard hit problems with risky loans, TD bank has grown and prospered through careful credit management, innovative services, and close attention to its customer's needs. At least five times a month, every story is visited by mystery shoppers who report back to headquarters about their customer service experiences. TD bank aims to be not only a good bank but also an outstanding corporate citizen . Its philanthropic contribution report support financial literacy efforts, affordable housing initiatives, and non profit groups that provide shelter and meals to people in need. Would you like to work for a commercial bank like TD Bank, which serves consumers, small businesses and which type of financial and non financial help you are expecting as being a new comer in the world of sole traders? support your answer with hypothetical data needed to start a small business.

Evaulation of telephone skills as demostrated during actual and mock customer service calls