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Telephone Skills

Evaluation of telephone skills as demonstrated during mock customer service call via a voice mail apology.

Grade levels: Undergrad

sandy_casson

Customer Service Skills/Fin 1034

Call center customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult customer call simulation scenarios to aid in creating a positive customer experience.

Grade levels: Undergrad

sandy_casson

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