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Customer Service Skills

Customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult client simulation scenarios to aid in creating a positive client experience.

Grade levels: Grad

sarahtrainor

Original Saw Employee Evaluation

Rate each performance element to the scale provided. Use the comments section to further describe the employee's strengths or areas for improvement if necessary. Indicate specific examples of job related behavior that support the ratings. The signed original copy will be maintained in the employee's personnel file.

Grade levels:

sarahtrainor

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