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 Title      Built By 
1 rubric Customer Service       popup preview  
Customer service is one of the most important elements for our business. When we think about customer service we need to practice what we preach. This assignment which accompanies a full training program is designed to test the knowledge transfer from the training. The rubrics will be provided to assist in the grading of an assessment delivered based on the training.

Grade levels:   Undergrad  
bsharp
2 rubric Customer Service       popup preview  
Customer service is one of the most important elements for our business. When we think about customer service we need to practice what we preach. This assignment which accompanies a full training program is designed to test the knowledge transfer from the training. The rubrics will be provided to assist in the grading of an assessment delivered based on the training.

Grade levels:   Undergrad  
bsharp
3 rubric Customer Service Skills       popup preview  
Call center customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult customer call simulation scenarios to aid in creating a positive customer experience.

Grade levels:   Undergrad  
bsharp
4 rubric Customer Service Skills/Fin 1034       popup preview  
Call center customer service representatives (and other claims representatives) should be able to recall the LAST (Listen, Acknowledge/Apologize, Solve, and Thank) customer service method and apply it to difficult customer call simulation scenarios to aid in creating a positive customer experience.

Grade levels:   Undergrad  
bsharp

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