My Resume
Svetlana V. Goncharova
817 Park Avenue, apt. 10
Baltimore MD, 21201
443-939-4583
sweetlanaru@yahoo.com
OBJECTIVE: To obtain a position in an IT help deck with an emphasis on Network Engineering.
HIGHLIGHTS
· Four years experience in customer services and computer management
· Superior customer service skills
· Enterprise level human relations experience
· Expert file management skills
· Electronic administrative specialist
RELEVANT SKILLS AND EXPERIENCE
Software knowledge
· Skilled with Windows 95, 98, 2000, XP
· Microsoft Office
o Word
o Power Point
o Excel
o Access
o Outlook Express
o Advanced Internet Research
Customer service experience
· Four years of experience in customer service field
o Conflict management
o Managing customer service and office support functions within retail sales environment
o Streamlining workflow efficiencies, and training others
o Interfacing between customers and vendors exercising strong follow through and problem solving skills
o Maintaining account information on data tracking system
· Electronic Administrative duties
o File management
o File processing
o Data organization
o Data downloading
o Electronic payroll processing and invoicing
o Electronic human relation management
WORK HISTORY
2006 –Present Administrative Assistant of a General Manager, “Truffles the Catering Company”, Baltimore, MD
2005-2006 Sales Associate, “Euro Deli”, Owings Mills, MD
2004-20005 Hostess, “Ram’s Head Life”, Baltimore, MD
RELEVANT EDUCATION AND TRAINING
BCCC, Marketing, 2005- present.
B.A., Stavropol State University, Region Study, 2001.
Diploma, Educational Professional College #40, 1998.
