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Business Writing E-Portfolio



RCampus


My Resume

Svetlana V. Goncharova
817 Park Avenue, apt. 10
Baltimore MD, 21201
443-939-4583
sweetlanaru@yahoo.com
OBJECTIVE: To obtain a position in an IT help deck with an emphasis on Network Engineering.
HIGHLIGHTS
·         Four years experience in customer services and computer management
·         Superior customer service skills
·         Enterprise level human relations experience
·         Expert file management skills
·         Electronic administrative specialist
RELEVANT SKILLS AND EXPERIENCE

Software knowledge

 

·         Skilled with Windows 95, 98, 2000, XP
·         Microsoft Office
o   Word
o   Power Point
o   Excel
o   Access
o   Outlook Express
o   Advanced Internet Research
Customer service experience
·         Four years of experience in customer service field
o   Conflict management
o   Managing customer service and office support functions within retail sales environment
o   Streamlining workflow efficiencies, and training others
o   Interfacing between customers and vendors exercising strong follow through and problem solving skills
o   Maintaining account information on data tracking system
·         Electronic Administrative duties
o   File management
o   File processing
o   Data organization
o   Data downloading
o   Electronic payroll processing and invoicing
o   Electronic human relation management

 

 

WORK HISTORY

2006 –Present          Administrative Assistant of a General Manager, “Truffles the Catering Company”, Baltimore, MD
2005-2006                   Sales Associate, “Euro Deli”, Owings Mills, MD
2004-20005                 Hostess, “Ram’s Head Life”, Baltimore, MD                         
RELEVANT EDUCATION AND TRAINING
 BCCC, Marketing, 2005- present.
B.A., Stavropol State University, Region Study, 2001.
Diploma, Educational Professional College #40, 1998.
 
 
 
 
 
 
 
 
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