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Business Writing E-Portfolio
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Statement of Purpose
Task Calendar
Goals
Accomplishments
About Me
My Resume
My Cover Letter
My Business Plan
My Resume
Svetlana V. Goncharova
817 Park Avenue, apt. 10
Baltimore MD, 21201
443-939-4583
sweetlanaru@yahoo.com
OBJECTIVE:
To obtain a position in an IT help deck with an emphasis on Network Engineering.
HIGHLIGHTS
·
Four years experience in customer services and computer management
·
Superior customer service skills
·
Enterprise level human relations experience
·
Expert file management skills
·
Electronic administrative specialist
RELEVANT SKILLS AND EXPERIENCE
Software knowledge
·
Skilled with Windows 95, 98, 2000, XP
·
Microsoft Office
o
Word
o
Power Point
o
Excel
o
Access
o
Outlook Express
o
Advanced Internet Research
Customer service experience
·
Four years of experience in customer service field
o
Conflict management
o
Managing customer service and office support functions within retail sales environment
o
Streamlining workflow efficiencies, and training others
o
Interfacing between customers and vendors exercising strong follow through and problem solving skills
o
Maintaining account information on data tracking system
·
Electronic Administrative duties
o
File management
o
File processing
o
Data organization
o
Data downloading
o
Electronic payroll processing and invoicing
o
Electronic human relation management
WORK HISTORY
2006 –Present
Administrative Assistant of a General Manager
, “Truffles the Catering Company”, Baltimore, MD
2005-2006
Sales Associate
, “Euro Deli”, Owings Mills, MD
2004-20005
Hostess
, “Ram’s Head Life”, Baltimore, MD
RELEVANT EDUCATION AND TRAINING
BCCC, Marketing, 2005- present.
B.A
., Stavropol State University, Region Study, 2001.
Diploma
, Educational Professional College #40, 1998.
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