Student Worker, Student Technology Center, Lake Superior College, Duluth, MN, Sept. 2006 – Present
* Assist students with password and login issues which requires maintaining a high level of confidentiality.
* Troubleshoot various hardware and software issues for end-user workstations.

Student Worker, Computer Services, Lake Superior College, Duluth, MN, Sept. 2006 – Dec. 2006
* Created simple, step-by-step guide to installing GroupWise, a cross-platform collaborative software product by Novell, Inc.

Shipping/Receiving and Inventory Clerk, Compudyne, Duluth, MN, Mar. 2006 – Jul. 2006
* Monitored and documented incoming freight and company inventory.
* Ensured timely delivery of company’s products to various clients.

Help Desk Support Assistant, Fond du Lac Tribal Center, Cloquet, MN, Sept. 2005 – Feb. 2006
* Responded to telephone calls, e-mails and personnel requests for technical support.
* Created web-based e-mail accounts for new employees.
* Documented complex issues concisely in database for technician follow-up.

Help Desk Assistant, University of Wisconsin-Superior, Superior, WI, Jan. 2005 – May 2005
* Assisted faculty, staff, and students with password and log-in issues which required maintaining a high level of confidentiality.
* Responded to incoming calls and e-mails and provided technical support relating to PC hardware and software. * Documented complex issues concisely in database for technician follow-up.

Computer Lab Manager, University of Wisconsin-Superior, Superior, WI, Jan. 2001 – May. 2005
* Installed, configured, maintained, and troubleshot various hardware and software for end-user workstations.
* Designed desktop wallpaper for Student Consultant’s workstation.