Documentation/Tech Intern, Computer Support (Pilot Program), Lake Superior College, Duluth, MN, Feb. 2008 – Present

* Designed flyer for program using Microsoft Word 2007.
* Developed procedures and guidelines to be followed by Staff and Technicians.
* Created program Disclaimer and necessary forms.
* Designed Customer Service Support survey.
* Troubleshoot various hardware and software issues for end-user workstations.