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iRubric: Customer Service Audit Report rubric

iRubric: Customer Service Audit Report rubric

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Customer Service Audit Report Elder Partner Fieldwork and Research Report v.2 Using your experience from a personal visit (with your group), material from your textbook, and other external resources (e.g. internet) your task is to conduct a customer service audit on an organization of your choice. Essentially, your group will look at what the organization does well to serve its customers and what it needs to do to improve the level of service it provides. Rubric Code: R7962A By MoniqueFinley Draft Public Rubric Subject: Business Type: Project Grade Levels: Undergraduate

Paper component
	Excellent 4 pts	Good 3 pts	Fair 2 pts	Poor 1 pts	Mark out of 4 (N/A)	Mark With Weighting (N/A)
Introduction	Excellent All elements were thoroughly addressed with a great deal of insight and research	Good All of the elements were addressed some more thoroughly than others	Fair This section addressed all the elements more or less but with limited thought	Poor This sections was poorly done missing more than two of the five elements	Mark out of 4 /4	Mark With Weighting /20
Part 1	Excellent Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.	Good Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.	Fair Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.	Poor Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.	Mark out of 4 /4	Mark With Weighting /12.5
Part II	Excellent Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.	Good Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.	Fair Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.	Poor Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.	Mark out of 4 /4	Mark With Weighting /12.5
Part III	Excellent Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.	Good Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.	Fair Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.	Poor Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.	Mark out of 4 /4	Mark With Weighting /12.5
Part IV	Excellent Covers all questions with a reasonable level of research as well as course/text reference. Shows a good level of insight in the section. Good level of clarity and cohesion in the answers.	Good Covers all questions with minimal level of research and/or course/text reference. Shows a limited level of insight. Acceptable level of clarity and cohesion in the answers.	Fair Covers all questions but doesn't apply the answers to the research and/or the text/course at an adequate level. Minimal level of clarity and cohesion in the answers.	Poor Leaves out one or more questions and/or answers questions incompletely or without text/course reference. Minimal level of clarity and cohesion in the answers.	Mark out of 4 /4	Mark With Weighting /12.5
Conclusion	Excellent Provided 3 recommendations and all of the recommendations were both realistic thoughtful	Good Provided 3 recommendations and all of the recommendations were realistic and/or thoughtful	Fair Provided 3 recommendations and most of the recommendations were somewhat realistic and/or thoughtful	Poor Provided less than 3 recommendation or most of the recommendations were not realistic and/or thoughtful	Mark out of 4 /4	Mark With Weighting /20
Document Presentation	Excellent The document was presented in a professional and impressive manner and all components were included	Good The document was presented in a binder and all components were included	Fair The report was complete but not presented in a particularly professional manner. All components that were required were handed in	Poor Little or no effort went into the display and presentation of the report and/or there were some missing components that were required	Mark out of 4 /4	Mark With Weighting /10
Total	Excellent	Good	Fair	Poor	Mark out of 4	Mark With Weighting /100
Grammar, Spelling, and Syntax	Excellent There are no errors in grammar, spelling, or syntax.	Good There are 2-3 errors in grammar, spelling, or syntax.	Fair There are 4-5 errors in grammar, spelling, or syntax.	Poor There are 6 or more errors in grammar, spelling, or syntax.	Mark out of 4	Mark With Weighting minus

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Customer Service Audit Report

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