104 East Fort Avenue

Baltimore MD 21230

410-837-8291

sandy9381@verizon.net

Objective:

 Positions as a general manager of a four star hotel entailing excellent customer service, organizational skills, and the ability to maintain professional employer-employee relationships.

Highlights:

*Ten years retail experience

*5 years management experience

*Serve Safe certified

*Demonstrates excellent customer service skills

*maintains professional employer-employee relationships

Relevant Skills and Experience:

Inventory Management

Maintained a .5% shrink average for five years while managing a busy high theft retail store; the company average is 2%.  I prepared inventory packets and cycle counts for the past six months which qualified the store for 300$ bonuses each month.

Customer Service

Destination Baltimore maintained a 90% store average for secret shopper reports.  I have over 10 year’s customer service experience.

Sales

Destination Baltimore is currently holding the fourth position in total sales out of over 50 Stores Company wide.  Also, Destination Baltimore is holding the tenth position in the store sales increase over 2007.

Work History:

1997-Present                                       Retail Store Manager

                                                            Destination Baltimore

                                                            Baltimore, MD

2003-Present                                       Bartender

                                                            McCrackens on Key

                                                            Baltimore, MD

Pre-1997                                             Sales Associate

                                                            Oasis   

                                                            Baltimore, MD

Relevant Education and Training:

A.A., Baltimore City Community College, Hospitality Management Program, expected June 2009.

Certified, Serve Safe, 2007.