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Walk us through how you prepared to get to this point in the interview process from start to finish.
Can you recall a task that required you to focus and multitask in an environment that was distracting. How did you do it and how would you continue to do that in our admissions office.
This job requires you to get a lot of information out to a lot of different groups during the course of the year. How would you ensure that you have communicated key dates, events, and activities to all stakeholders?
Part of this job would be identifying new groups of middle school students rather than just your traditional sending school populations how would you go about finding these communities and getting our director of admissions foot in the door?
A lot of this job is behind the scenes and relies on you making another team member successful. How do you ensure your teammates success while keeping yourself motivated to continue to work hard?
Part of ensuring success for the registrar and admissions office is getting "buy in" from key stakeholders of the school. How have you done this in the past and how would you go about identifying these stakeholders and getting their buy in?
A lot of the job as well is handing the calls that come in and ensuring that everyone feels they are getting the best deal or personalized customer support. Can you walk me through previous examples of how you have provided past customer support for when a customer is unhappy?
A lot of times you and the admissions counselor will have to play good cop bad cop when it comes to registering a student regarding financial aid or additional perks of attending Holy Cross. Can you give me examples of how you have used this style in previous positions to "nail the sale".
So if you are in a leadership meeting and someone in the meeting has an idea that you think will not be successful how would you handle that situation? If the other person disagrees with you? Their boss?
Many people after they are hired they look at it as "they got the job" and the work is over rather than it has only just begun. How will we know you were our right hire at the 3 month, six month, and 1 year mark.