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iRubric: Teacher Evaluation on Customer Service and Food rubric

iRubric: Teacher Evaluation on Customer Service and Food rubric

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Teacher Evaluation on Customer Service and Food 
Restaurant Customer Service
Rubric Code: HXB27XA
By kdoucette
Ready to use
Public Rubric
Subject: Vocational  
Type: Presentation  
Grade Levels: 9-12, Undergraduate

Powered by iRubric Customer Service
  Good (5-4pts)

0 pts

Fair (3-2 pts)

0 pts

Poor (1-0 pts)

0 pts

Common Courtesy (politeness)

Good (5-4pts)

The students uses “good morning”,
“please”, “thank you”
& “excuse me” when delivering and asking about ordering.
Doesn’t speak when
someone else is
speaking.
Fair (3-2 pts)

The student uses “good morning”,
“please”, “thank
you” & “excuse me” when delivering and asking about ordering.
Doesn’t speak when
someone else is
speaking.
Poor (1-0 pts)

The student does not use “good morning”,
“please”, “thank you”
& “excuse me” when delivering and asking about ordering.
Speaks when
someone else is
speaking.
Professional Etiquette (Professiona

Good (5-4pts)

Speaks clearly and
slowly, use
appropriate volume,
topics and language.
Is punctual, prepared,
polite and productive.
Fair (3-2 pts)

Is punctual,
prepared, polite and
productive
Doesn’t speak
clearly and slowly,
doesn’t use
appropriate volume,
topics and language.
Poor (1-0 pts)

Is not punctual,
prepared, polite and
productive.
Doesn’t speak
clearly and slowly,
doesn’t use
appropriate volume,
topics and language.
Order delivery

Good (5-4pts)

Food orders were correct, prompt and served on the proper side.
Fair (3-2 pts)

Waiter didn't remember who ordered what food or food wasn't served to correct side.
Poor (1-0 pts)

Wrong food was served.
Presentation

Good (5-4pts)

Food looks great, would make me want to order take out again from this great restaurant.
Fair (3-2 pts)

Looks edible, but could be presented better. (Even food served in a container should be presented appropriately)
Poor (1-0 pts)

Food was not platted appropriately (looked sloppy) or they did not deliver it with care.
Flavor

Good (5-4pts)

Food was seasoned appropriately to my liking. Student followed what I wanted on my food and ensured that everything was correct.
Fair (3-2 pts)

Food was mostly seasoned ok. Student followed most of what I wanted on my food and ensured that most items were correct.
Poor (1-0 pts)

Food was very bland and did not taste seasoned at all. Student did not follow what I wanted on my food.
Temperature

Good (5-4pts)

Food was served warm and at appropriate temperature for the meal I ordered.
Fair (3-2 pts)

Food was served luke warm, not quite the right temperature, but not cold.
Poor (1-0 pts)

Food was served at the wrong temperature or cold. I needed to heat up my food in order to consume.
Recommendation

Good (5-4pts)

I will recommend the Iron Paw to any teacher and enjoy the food today that I was served.
Fair (3-2 pts)

I will most likely recommend the Iron Paw to another teacher and mostly enjoyed the food that I was served.
Poor (1-0 pts)

I will not recommend the Iron Paw to another teacher based on the food that I was served today.






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