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iRubric: Telephone Call rubric

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Telephone Call Telephone Skills Practice pronunciation and vocabulary learned in Spanish Rubric Code: HXA64XA By mvelez85 Ready to use Public Rubric Subject: Foreign Languages Type: (Other) Grade Levels: 9-12

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	Poor Show no understanding of the competency or does not demonstrate the action/task 1 pts	Fair Shows little understanding of the competency or demonstrates very few actions 2 pts	Good Show good understanding of the competency. Demonstrates appropriate actions/tasks 3 pts	Above and Beyond Demonstrates complete understanding of the competency. Demonstrates all appropriate actions/tasks 4 pts
Greeting 1 pts Greeting with correct terms based on time of call.	Poor The caller does not give a greeting, nor does not mention the recipients name.	Fair The caller gives the wrong greeting, and/or does not mention the recipients name.	Good The caller gives the correct recipients name and greeting however does not show enthusiasm.	Above and Beyond The call is enthusiastic and correctly identifies the recipient and uses the correct greeting.
Identification 2 pts Caller must properly identify himself/herself.	Poor Caller does not state his or her name.	Fair X	Good Caller states his or her name with but does not use a Spanish accent. He/she does not seem to be enthusiastic.	Above and Beyond Caller states his or her name with a Spanish accent. He/she continues to be enthusiastic.
Tone 1 pts Voice tone and inflection	Poor Monotone<BR> Unenthusiastic <BR> not positive<BR> Sounds annoyed or distracted Unable to be heard.	Fair Pace to too rapid or too slow. Caller is difficult to understand. Hard to hear.	Good Pleasant voice. Good steady rate of speech. Clear and understandable. Hard to hear in parts.	Above and Beyond Clear, loud and understandable. Pleasant, cheerful tone. Uses great pronunciation and a Spanish accent.
Question/Narration 4 pts Caller effectively answers the question, making sure to include all parts of the question.	Poor Caller does not answer the question.	Fair Caller answers the question incorrectly.	Good Caller answers the question but makes some errors.	Above and Beyond Caller answers all parts of the question and demonstrates no errors in vocabulary o concept.
Close 1 pts The close of the call should wrap up the call	Poor Caller does not end call with a "Goodbye" or other closure.	Fair Caller uses an incorrect term for ending the call.	Good Caller uses the correct closure however is repeating the same one from other calls.	Above and Beyond Caller correctly gives closure, using various ways to say "goodbye".