OBJECTIVE: Position as a Credit and Customer Retention Analyst responsible for maximizing existing relationship, analyzing credit risk and offering products to new and existing consumers.
HIGHLIGHTS
. Four year teaching experience
. Competently earned lending authority
. Five years of practice as an asset recovery specialist.
. Maintained top ten performances rating for three years.
. Established communication skills
. Proficient risk based analysis
SKILLS AND EXPERIENCE
Risk Management
. Analyzed and offered financial products worth two hundred thousand dollars to new and existing consumers by:
Ø Efficient credit risk analysis
Ø Resourceful solicitation
Ø Implementing well developed market strategy
. Ensured that new clients got products in phases, providing a measure of evaluating management of resources by new client thus minimizing risk of lose.
Problem Resolution
. Managed an allotted book of accounts with up to 80% increase rate and less than 5% loss thus earning a recognized lending authority.
. Established consolidation products and discounts thus creating an enabling environment for delinquent customers to pay their debts.
. Exhibited excellent resolution skills through effective communication with customers and was named among the ten best resolution specialist in NCO for three years in a row.
WORK HISTORY
2008- Present Administrator, Fidel's Infants and Toddler Day Care Center, Baltimore, MD
2007-PresentCustomer Advocate (Assets Recovery), Bank of America, Hunt Valley, MD
