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iRubric: Business Email Assignment rubric

iRubric: Business Email Assignment rubric

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Business Email Assignment 
Business Email Assignment
Students must write an email as if they are the customer service representative of a corporation answering a complaint from a customer.
Rubric Code: G56396
By tdearing
Ready to use
Public Rubric
Subject: Business  
Type: Assessment  
Grade Levels: 9-12, Undergraduate

Powered by iRubric Business Email Rubric
  Unsatisfactory

(N/A)

Needs Improvement

(N/A)

Good

(N/A)

Excellent

(N/A)

Totals

(N/A)

Subject Line

Unsatisfactory

No Subject Line included with email.
Needs Improvement

Subject Line has errors - spelling, grammar, punctuation - and/or does not describe the message's content.
Good

Subject Line has no grammatical, spelling, or punctuation errors but does not accurately describe the message contents.
Excellent

Subject Line has no grammatical, spelling, or punctuation errors and accurately describes message contents.
Totals
Grammar & Spelling

Unsatisfactory

The message contains more than 4 errors in grammar, punctuation, and/or spelling and/or contains sentence fragments or run-on sentences.
Needs Improvement

The message contains 3 to 4 errors in grammar, punctuation, and/or spelling and/or most sentences are complete, well-constructed, and but not stated in business terms.
Good

The message contains 1 to 2 errors in grammar, punctuation, and/or spelling and/or all sentences are complete, well-constructed, and most are stated in business terms.
Excellent

The message contains no errors in grammar, punctuation, and/or spelling and/or all sentences are complete, well-constructed, and stated in business terms.
Totals
Ideas

Unsatisfactory

The email seemed to be a collection of unrelated sentences. It was very difficult to figure out what the letter was about.
Needs Improvement

Ideas were somewhat organized, but were not very clear. It took more than one reading to figure out what the letter was about.
Good

Ideas were expressed in a pretty clear manner, but the organization could have been better.
Excellent

Ideas were expressed in a clear and organized fashion. It was easy to figure out what the letter was about.
Totals
Formality

Unsatisfactory

There are four or more errors in formal word choice. This letter is rather informal for the audience.
Needs Improvement

There are three to four errors in formal word choice.
Good

Most of the word choice and sentence structure is formal. One or two errors in formal word choice.
Excellent

The letter is formal and appropriate for the audience.
Totals
Closing & Signature

Unsatisfactory

No complementary closing or signature included in the email.
Needs Improvement

Email contains complementary closing and partial signature with 2 or more items missing may include name, title company name, telephone number, mailing address or company email address.
Good

Email contains complementary closing and partial signature with only 1 item missing may - name, title company name, telephone number, mailing address or company email address.
Excellent

Email contains complementary closing and partial signature with all required items - name, title company name, telephone number, and mailing address or company email address.
Totals
Grand Total

Unsatisfactory
Needs Improvement
Good
Excellent
Totals






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